Senior Program Manager, People Programs – AI

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🐊 Florida, Rhode Island, +3 more states – Remote

🐊 Florida – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $120k - $150k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Gainsight

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gainsight is a leader in the field of Customer Success Platforms, recognized in the 2024 Gartner® Magic Quadrant. It offers a comprehensive suite of products designed to enhance customer engagement, drive retention, and expand business growth. Gainsight's platform provides real-time, AI-powered insights across customer interactions, enables digital-led strategies for customer success, and enhances user adoption through in-app engagements and product analytics. The company aims to consolidate customer data, align business teams, and create efficient customer communities. With a focus on scaling customer journeys using AI while maintaining human elements, Gainsight serves a wide range of industries through its customer success management solutions.

📋 Description

• Lead complex, cross-functional HR initiatives from planning through execution. • Develop project plans, timelines, governance structures, risk mitigation plans, and success metrics for enterprise HR programs. • Coordinate stakeholders across multiple HR functions to drive alignment, accountability, and execution. • Monitor program progress, identify risks and dependencies, and proactively drive resolution. • Facilitate working sessions, steering committees, and executive updates for key initiatives. • Support change management activities associated with new HR programs, processes, and operating models. • Document and standardize processes, lessons learned, and best practices across HR programs. • Assess HR workflows and processes to identify opportunities for automation, AI adoption, and operational improvements. • Partner with HR teams to map current-state and future-state processes. • Research emerging AI tools, capabilities, and industry practices relevant to HR. • Support the design, testing, implementation, and adoption of AI-enabled solutions across HR functions. • Measure and track the impact of AI and automation initiatives, including efficiency gains, employee experience improvements, and adoption metrics. • Develop recommendations for process improvements that increase scalability and reduce manual work. • Help build AI literacy and change readiness across the HR organization. • Build strong partnerships across HR functions and business stakeholders. • Influence without direct authority to drive progress on shared goals. • Translate complex concepts into clear communications and actionable plans. • Balance competing priorities while maintaining focus on strategic outcomes and business value. • Serve as a trusted partner to HR leaders on transformation initiatives and operational improvements.

🎯 Requirements

• 5+ years of experience in Human Resources, People Operations, Talent, Organizational Effectiveness, or related people-focused functions. • 6–10+ years of experience in program management, HR transformation, consulting, business operations, HR operations, or related fields. • Strong understanding of how generative AI and emerging technologies can be applied to improve employee, manager, and HR team experiences. • Demonstrated experience leading complex cross-functional initiatives with multiple stakeholders. • Strong project and program management skills, including planning, execution, governance, and risk management. • Experience driving process improvement and organizational change initiatives. • Excellent communication, facilitation, and stakeholder management skills. • Ability to influence and drive outcomes in a highly matrixed environment. • Strong analytical and problem-solving capabilities. • Experience supporting HR, People Operations, Talent, or organizational effectiveness functions (nice-to-have). • Experience evaluating or implementing AI, automation, workflow, or productivity solutions (nice-to-have). • Familiarity with HR technologies and employee lifecycle processes (nice-to-have).

🏖️ Benefits

• fully covered medical premiums (employee-only) • flexible PTO • 401(k) plan • dental and vision coverage • remote work options • $10,000 lifetime fertility stipend • access to coworking spaces around the globe • dedicated Recharge Holidays - one long weekend each quarter to relax and reset