Senior Sales Operations Manager

🔥 0 minutes ago

🐊 Florida, Rhode Island, +3 more states – Remote

🐊 Florida – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

💵 $110k - $120k / year

⏰ Full Time

🟠 Senior

📊 Sales Operations

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Gainsight

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

Gainsight is a leader in the field of Customer Success Platforms, recognized in the 2024 Gartner® Magic Quadrant. It offers a comprehensive suite of products designed to enhance customer engagement, drive retention, and expand business growth. Gainsight's platform provides real-time, AI-powered insights across customer interactions, enables digital-led strategies for customer success, and enhances user adoption through in-app engagements and product analytics. The company aims to consolidate customer data, align business teams, and create efficient customer communities. With a focus on scaling customer journeys using AI while maintaining human elements, Gainsight serves a wide range of industries through its customer success management solutions.

📋 Description

• Use dashboards and reports (Salesforce, Sigma, Gainsight) to pull together a regular view of pipeline health, rep performance, and forecast accuracy for the NA Sales leader • Spot patterns and anomalies in the data and flag them to the team with a clear summary of what you’re seeing • Work with the Revenue Operations tech team to flag data quality issues and support improvements to our core sales tools (Salesforce, Gainsight, Gong.io) • Run ad hoc analyses to support annual planning inputs such as territory design and quota distribution • Identify, evaluate, and implement new AI technologies that improve seller productivity and pipeline visibility (Notion, Claude, Gong.io , Gainsight) • Build working relationships with teams like Demand Gen, Customer Success, and Product by sharing pipeline updates and helping coordinate on shared go-to-market initiatives • Communicate cross-functional requests clearly and follow up to keep shared work on track • Identify process gaps that slow down sellers or create unnecessary friction, and raise them with the right teams • Proactively identify ways to make day-to-day work easier for frontline sellers and sales managers, using provided tech stack and AI • Assist with annual planning activities such as pulling territory data, organizing quota inputs, and maintaining headcount tracking lists • Track sales incentive plan performance and flag discrepancies or anomalies to Sales Comp, Finance, and leadership for follow-up • Help maintain the NA Sales team’s process documentation and operating playbook, keeping it current and easy to use • Support the North America Sales leader with day-to-day operational needs, helping turn priorities into action • Help coordinate recurring sales meetings and reviews by preparing agendas, taking notes, and following up on action items for QBRs, pipeline reviews, and weekly forecast calls • Draft internal communications and meeting materials (e.g. summaries, recaps, follow-up notes) on behalf of the NA Sales leader • Track open action items and key initiatives, helping keep the sales leadership team on schedule and accountable • May require occasional travel up to 15% for team meetings, training, or company events

🎯 Requirements

• 4+ years of relevant experience and MBA or equivalent combination of education and experience • Synthesize complex information into clear, concise narratives for senior audiences • Juggle multiple priorities, manage stakeholders, and drive to closure without being asked twice • Intellectual curiosity and a bias toward data; you ask 'why' before drawing conclusions • Comfortable with a fast-paced, high-growth SaaS environment where priorities shift

🏖️ Benefits

• fully covered medical premiums (employee-only) • flexible PTO • 401(k) plan • dental and vision coverage • remote work options • $10,000 lifetime fertility stipend • access to coworking spaces around the globe • dedicated Recharge Holidays - one long weekend each quarter to relax and reset