Call Center Representative

🕒 August 3

🇺🇸 United States – Remote

💵 $29.1k - $41.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Handle inbound calls from members, providers, and partners • Provide professional and accurate assistance • Research and resolve inquiries using multiple systems and resources • Document call interactions clearly and accurately • Manage calls, note entry, and system navigation simultaneously • Contribute to a positive, supportive, performance-driven team culture

🎯 Requirements

• 2+ years of customer service experience • Call center or healthcare background preferred • Prior remote/work-from-home experience is a plus • Strong written and verbal communication skills • Proficiency with Microsoft Word, Outlook, Excel, Teams, and Chrome/Edge • Detail-oriented, problem-solving mindset • Eagerness to learn • Medicaid or insurance experience is a plus but not required • Must reside in the US and work PST hours • Stable internet connection with minimum 24 Mbps download and 8 Mbps upload

🏖️ Benefits

• Work flexibility • Learning and career development • Flexible vacation policy for salaried, full-time candidates • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies