EDI Helpdesk Representative

🔥 1 minute ago

🦬 Montana – Remote

🦬 Montana – Remote

💵 $31.4k - $44.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Serve as the first point of contact for healthcare providers by answering inbound calls and responding to EDI and provider-related inquiries • Research, troubleshoot, and resolve provider issues, escalating more complex concerns to the appropriate teams when needed • Conduct outbound follow-up calls and communications to ensure timely resolution of provider requests • Process provider and member updates while maintaining accuracy, compliance, and documentation standards • Meet established service, quality, and productivity goals while delivering professional and responsive customer support • Support Montana Medicaid operations • Help healthcare providers resolve questions and issues related to Electronic Data Interchange, provider services, and healthcare transactions

🎯 Requirements

• High School Diploma or GED required • Minimum two years of experience in customer service, call center support, helpdesk support, healthcare operations, provider services, claims processing, EDI support, or a related field • Experience supporting healthcare providers, health plan members, claims processing, Medicaid programs, or healthcare customer service preferred • Strong verbal and written communication skills with the ability to research and explain information clearly • Ability to navigate multiple systems, manage competing priorities, and maintain strong attention to detail in a remote work environment • Candidates must reside in Montana preferred; qualified candidates residing elsewhere in the United States may also be considered • Must successfully complete a skills and competency assessment • Video cameras must be used during all virtual interviews and the first week of training

🏖️ Benefits

• Work flexibility • Learning and career development • Equipment provided by Gainwell Technologies • Monday through Friday schedule during standard business hours • Generous, flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies