Helpdesk Technician I

Job not on LinkedIn

🔥 37 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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TAXWELL

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2003

⚖️ Legal

💸 Finance

💼 Consulting

Legal • Finance • Consulting

TAXWELL is a legal services firm specializing in international and national tax advice, litigation, mergers and acquisitions (M&A), and board room counseling. With over 20 years of experience, the firm consists of tax and corporate lawyers who are well-versed in Supreme Court litigation and have backgrounds in the Big Four accounting firms. TAXWELL is known for its niche focus and quality segment, boasting close cooperation with renowned arbitrators and foreign counsel while maintaining steady autonomous growth.

📋 Description

• Provide frontline technical support to internal end users via phone and internal helpdesk portal • Gather information to diagnose and resolve common technical issues • Escalate complex or unresolved issues in a timely manner • Collaborate with helpdesk technicians and systems administrators on technical issues and projects • Analyze issue severity and scope; report to the IT Helpdesk Manager and IT Systems Director as needed • Document end-user requests and resolutions in internal helpdesk support tickets • Uphold security policies and protocols • Perform other related duties as assigned

🎯 Requirements

• 3+ years’ professional experience in IT, technical support or a related field, or an associate degree or higher in Information Technology/Information Systems or related field of study • Strong technical knowledge and understanding of computer systems, hardware and software • Critical thinking and troubleshooting skills to diagnose and resolve basic technical issues • Ability to work independently and in a team environment • Time management skills to manage individual workload without consistent oversight • Strong interpersonal skills for collaboration with end users and peers • Strong verbal and written communication skills • After-hours on-call availability, including rotating evening/night and weekend shifts

🏖️ Benefits

• Supportive, open, and inclusive atmosphere • Equal opportunity employment • Reasonable accommodations for individuals with disabilities