Healthcare Contact Center Agent

🔥 30 minutes ago

⚜️ Louisiana – Remote

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💵 $29.1k - $41.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Logo of Gainwell Technologies

Gainwell Technologies

10,000+ employees

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Provide knowledgeable responses to basic client questions • Elevate more complex cases to appropriate staff as needed • Update account history and follow up with clients • Collaborate with team members, management and clients to resolve client inquiries • Cross-train new resources in customer service processes

🎯 Requirements

• 2 or more years of customer service experience in any industry • Knowledge of basic help desk software, computer software and Microsoft Office applications • Strong problem-solving skills • Strong customer service skills with an emphasis on written and oral communication • Ability to understand your role on a team and identify the correct stakeholders to consult

🏖️ Benefits

• Comprehensive health benefits • Flexible vacation policy • 401(k) employer match • Educational assistance • Leadership and technical development academies

Apply Now

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