Healthcare Contact Center Representative

🔥 8 minutes ago

🇺🇸 United States – Remote

💵 $37.4k - $43.7k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Handle inbound and outbound member interactions related to CEV program requirements, reminders, deadlines, and available resources • Provide accurate responses to routine member questions using approved scripts, systems, procedures, and reference materials • Research and resolve routine inquiries • Update account or case information • Document customer interactions clearly and accurately • Escalate complex, sensitive, or unresolved issues to supervisors or designated support teams • Follow established procedures • Meet quality, productivity, compliance, and customer service expectations • Collaborate with team members and operational support functions • Support the Customer Engagement Verification program, helping members complete required outreach, verification, and engagement activities

🎯 Requirements

• Two (2) or more years of customer service, call center, contact center, or high-volume customer support experience preferred • Healthcare, Medicaid, government program, eligibility, outreach, member services, or related experience preferred • Strong professional communication, customer service, problem-solving, and documentation skills • Ability to follow established procedures and scripts • Ability to navigate multiple computer systems simultaneously • Ability to protect confidential information • Ability to work independently in a structured remote environment • Reliable high-speed internet required • Professional, private workspace required • Video participation required during screening calls, interviews, orientation, and training

🏖️ Benefits

• Competitive benefits package for eligible employees • Medical insurance • Dental insurance • Vision insurance • 401(k) • 401(k) employer match • Paid time off • Wellness benefits • Financial benefits • Flexible vacation policy • Educational assistance • Leadership development academies • Technical development academies • Flexible work options • Career development • Continuous learning • Work-life balance