Pharmacy Services Supervisor

🔥 2 minutes ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $55.5k - $79.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💊 Pharmacist

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Supervise daily pharmacy operations supporting provider and member call center services, prior authorization functions, pharmacy claims review activities, and related operational workflows • Lead, coach, develop, and evaluate team members while overseeing hiring, onboarding, training, performance management, and employee development activities • Monitor productivity, quality, attendance, staffing levels, KPIs, SLAs, and operational performance metrics to ensure contractual obligations are consistently achieved • Collaborate with pharmacy leadership, quality teams, training staff, clients, and business partners to support process improvements, operational initiatives, and compliance requirements • Support reporting, audit readiness, documentation maintenance, issue resolution, and special projects while fostering a culture of accountability, service excellence, and continuous improvement

🎯 Requirements

• 3+ years of experience in managed care, Medicaid, PBM, pharmacy operations, healthcare call center operations, prior authorization, or related healthcare environments • 2+ years of leadership experience supervising, coaching, mentoring, training, or managing operational teams • Experience managing performance metrics, productivity goals, quality standards, KPIs, SLAs, staffing levels, and operational reporting • Strong working knowledge of Microsoft Office Suite, including Excel, reporting tools, and operational systems • Experience supporting Medicaid pharmacy claims processing, prior authorization programs, pharmacy operations, or healthcare services preferred

🏖️ Benefits

• Comprehensive benefits package including medical, dental, vision • 401(k) with company match • Paid time off • Company-observed holidays • Generous, flexible vacation policy • Educational assistance • Leadership and technical development academies