Principal System Operations Manager

🔥 2 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $99k - $141.4k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Own end-to-end system availability, performance monitoring, and operational continuity • Enforce escalation paths across L1–L5 tiers • Lead root cause analysis and permanent corrective actions for major incidents • Manage system updates, patches, troubleshooting, defect tracking, observability, and outage triage • Maintain compliance with HIPAA, state/federal policies, and internal audit controls • Guide cloud-readiness, refactoring, virtualization, platform reengineering, and other modernization initiatives • Collaborate with architecture and engineering teams on SOA, DevOps, and enterprise integration practices • Implement security controls, data protection, SOC audits, and disaster recovery planning • Coordinate remediation of system security vulnerabilities • Lead ITSM process design and improvement using ITIL4 • Supervise Incident, Problem, Change, and Service Request Management • Own MIM reporting, KPIs, SLAs, second-level support, escalations, release support, DR exercises, and SOC audits • Lead technical planning for initiatives, migrations, upgrades, and risk mitigation • Provide defect reporting and change requests; partner with PMO on reporting • Participate in project governance, CAB, readiness assessments, and production deployment approvals • Act as primary systems liaison to client leaders and represent systems in status meetings and steering committees • Partner with clients on future needs and solution roadmaps • Provide impact reporting during outages, escalations, and planned changes • Lead and coach technical and operations staff • Set objectives, drive performance feedback, maintain ownership maps, and promote cross-training and succession planning

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field • Master’s degree or PMP preferred • 10+ years in IT systems engineering, operations, or infrastructure leadership • 5+ years in technical and service delivery leadership roles • Deep expertise in ITIL4, ITSM, and technical project execution within complex, regulated environments • Knowledge of HIPAA, SOC, and enterprise compliance frameworks • Medicare MIS or healthcare platform experience preferred • Video cameras must be used during all interviews and during the initial week of orientation

🏖️ Benefits

• Work flexibility • Learning and career development • Technical credentials and certifications • Generous, flexible vacation policy • Educational assistance • Leadership and technical development academies • 401(k) employer match • Comprehensive health benefits