Process Writer, Associate Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $72.9k - $104.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

✏️ Content Writer

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Lead, coach, and manage a team of Process Writers developing and maintaining SOPs, DLPs, process maps, support documents, and related process documentation • Assign, prioritize, and monitor documentation work according to business needs, risks, deadlines, resources, and project commitments • Review documentation for completeness, accuracy, clarity, consistency, usability, operational alignment, and governance compliance • Conduct quality audits, spot checks, and review-cycle monitoring • Monitor project timelines, milestones, deliverables, risks, barriers, dependencies, and resource constraints • Ensure Process Writers schedule, facilitate, document, and follow up on subject matter expert sessions • Ensure review cycles are completed on time and feedback is addressed accurately and comprehensively • Support current-state and future-state process mapping, gap identification, pain point capture, and operational issue documentation • Reinforce team performance expectations for quality, timeliness, communication, responsiveness, professionalism, facilitation, collaboration, timekeeping, coverage, and accountability • Prepare and communicate executive-ready updates on documentation progress, accomplishments, risks, issues, priorities, and resource needs • Participate in interview preparation, candidate evaluation, onboarding support, training, documentation standards, tool usage, and team development

🎯 Requirements

• Bachelor's degree in Technical Writing, Business, Communication, or related field OR equivalent combination of education and experience in technical/process writing, SOP/DLP development, and/or operational documentation • Five or more years of experience in process documentation, technical writing, operations, quality, training, project coordination, or a related business function • One or more years of experience leading, coaching, coordinating, or supervising individuals or project-based work • Experience developing, reviewing, or maintaining SOPs, DLPs, work instructions, process maps, job aids, or other operational documentation • Strong written and verbal communication skills, including ability to summarize complex information clearly for operational and leadership audiences • Strong organizational skills with ability to manage multiple priorities, deadlines, stakeholders, and deliverables • Proficiency with Microsoft Office, including Word, Excel, PowerPoint, SharePoint, and Teams • Ability to work collaboratively with subject matter experts, operations teams, quality resources, project leads, and leadership stakeholders • Experience leading documentation, process improvement, operations, quality, training, or project-based teams • Strong knowledge of SOPs, DLPs, process documentation, process mapping, and documentation governance • Ability to review complex documentation for clarity, completeness, usability, standardization, and operational accuracy • Strong project management, facilitation, stakeholder engagement, coaching, and leadership communication skills • Process improvement mindset with ability to identify gaps, bottlenecks, rework, missing handoffs, and documentation opportunities • Certified Lean Six Sigma Green Belt is a plus • Familiarity with MS Project, Visio, Snagit, UI Path Task Capture, or similar tools • Ability to balance quality, timeliness, stakeholder needs, and team capacity in a fast-paced operational environment • Ability to work remotely within the United States

🏖️ Benefits

• Work flexibility • Learning and career development • Opportunities to travel through your work (0-10%) • Generous, flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies • Video cameras during interviews and initial week of orientation