Product Experience Owner – Operations Manager

🕒 May 15

🤠 Texas – Remote

🤠 Texas – Remote

💵 $80.6k - $115.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Provide operational product experience ownership for the enterprise Verint Operations Manager platform within the Performance Enablement Organization (PEO) • Own and manage the operational roadmap for Verint Operations Manager, including workflow standardization and optimization initiatives • Define enterprise standards for task design, workflow structure, prioritization, and execution governance • Translate operational execution requirements into platform capabilities, configuration standards, and system requirements • Ensure operational workflows align with performance, compliance, and service-level expectations • Maintain strong documentation discipline, including operational standards, configuration guidance, and platform runbooks • Serve as a trusted advisor and subject matter expert to operational leaders and execution teams • Act as the primary liaison between CX stakeholders and Technology Product Owners, ensuring shared understanding of business needs, performance intent, and platform capabilities • Partner with Technology Product Owners during sprint planning, backlog grooming, and delivery execution • Review analyst and vendor deliverables for quality, alignment to standards, and operational feasibility • Provide guidance and mentorship to Operational Analysts supporting Operations Manager initiatives • Communicate complex quality and analytics concepts in clear, executive ready language to support leadership decision making • Operate effectively in an agile, matrix based environment

🎯 Requirements

• Bachelor’s degree in Business Administration, Operations, Information Systems, or related field, or equivalent relevant experience • Extensive experience in back-office operational execution environments • Demonstrated experience providing operational product ownership or business consulting for enterprise workflow or task management platforms • Strong experience working at the intersection of operations and technology across complex, multi-account environments • Deep experience with Verint Operations Manager or comparable workflow orchestration solutions • Proven ability to standardize, optimize and scale operational execution models across multiple lines of business

🏖️ Benefits

• generous, flexible vacation policy • 401(k) employer match • comprehensive health benefits • educational assistance • leadership and technical development academies