
10,000+ employees
💼 Consulting
📦 Logistics
⚕️ Healthcare Insurance
💰 Grant on 2023-06
Consulting • Logistics • Healthcare Insurance
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
🕒 September 14
🏖️ New Jersey – Remote
💵 $31.2k - $44.5k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
🧐 Analyst
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10,000+ employees
💼 Consulting
📦 Logistics
⚕️ Healthcare Insurance
💰 Grant on 2023-06
Consulting • Logistics • Healthcare Insurance
Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.
• Provide knowledgeable responses to basic client questions and elevate complex cases as needed • Solve client problems, update account history, and follow up to confirm resolution • Adhere to client SLAs and meet production targets • Collaborate with team members, management, and clients to resolve inquiries • Cross-train new resources in customer service processes • Review and recommend changes to procedures and workflow to improve inquiry processing
• Skilled in Microsoft Word Applications and general PC knowledge • Ability to work independently • Adhere to Gainwell Attendance Policy • Strong organizational and time management skills • Skilled at working independently and collaboratively • Minimum broadband speed of 24 Mbps download and 8 Mbps upload for remote work • Home office or room with a door required • Availability to work 8:00 a.m.–4:30 p.m., with a 10-minute morning break and a 10-minute afternoon break
• Work flexibility • Learning and career development • Generous, flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies
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