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🕒 September 14

🏖️ New Jersey – Remote

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💵 $31.2k - $44.5k / year

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

Where this job comes from

Posted on Gainwell Technologies's careers page, not through a job board

First seen by Remote Rocketship September 14

Still open on Gainwell Technologies's site. Checked 4 hours ago.

Logo of Gainwell Technologies

Gainwell Technologies

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Provide knowledgeable responses to basic client questions and elevate complex cases as needed • Solve client problems, update account history, and follow up with clients to confirm resolution • Adhere to client SLAs and consistently meet production targets • Collaborate with team members, management, and clients to resolve inquiries • Cross-train new resources in customer service processes • Review and recommend changes to procedures and workflow to improve inquiry processing

🎯 Requirements

• Skilled in Microsoft Word Applications and general PC knowledge • Production experience one year minimum • Strong organizational and time management skills • Skilled at working independently and collaboratively • Broadband Internet connection with minimum 24 Mbps download and 8 Mbps upload for remote work • Home office or room with a door to separate from anyone in the house • Availability for hours of 8am–4:30pm • Must meet the client’s SLAs and production targets

🏖️ Benefits

• Work flexibility • Learning and career development • Generous, flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies

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