Provider Solutions Customer Success Lead

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $81.1k - $115.9k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Lead product demonstrations and provide support and thought partnership for opportunity meetings • Partner closely with the sales and product teams to offer strategic guidance in understanding state objectives • Lead Product RFP requirements review and content writing for RFPs • Convey customer requirements to various teams for a seamless customer experience • Lead monthly user groups with key state stakeholders and internal leadership

🎯 Requirements

• 5+ years of experience in client-facing roles, preferably in healthcare or technology • strong track record of technical proficiency, change management, and team impact • skilled in partnering with sales, marketing, client success, data, and product teams • experience with Medicaid Provider Enrollment, Healthcare IT systems, and aligning client needs with product enhancements • adept at handling multiple client opportunities, managing deadlines, and prioritizing work in dynamic, fast-paced environments.

🏖️ Benefits

• generous, flexible vacation policy • educational assistance • comprehensive leadership and technical development academies