Senior Assistant, Customer Support

🕒 4 days ago

🇺🇸 United States – Remote

💵 $27.2k - $38.9k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Consulting • Logistics • Healthcare Insurance

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Provide knowledgeable responses to basic client questions and escalate complex cases to appropriate staff • Solve client problems, update account history, and follow up to confirm inquiries or requests are resolved • Adhere to client SLAs and consistently meet production targets • Collaborate with team members, management, and clients to resolve inquiries • Cross-train new resources in customer service processes • Review and recommend changes to procedures and workflow to improve inquiry processing efficiency

🎯 Requirements

• 2 or more years of customer service experience in any industry • Knowledge of basic help desk software, computer software, and Microsoft Office applications • Strong problem-solving skills to bring inquiries to effective resolution • Strong customer service skills with an emphasis on written and oral communication • Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries

🏖️ Benefits

• Flexible vacation policy • 401(k) employer match • Comprehensive health benefits • Educational assistance • Leadership and technical development academies • Work flexibility • Learning and career development • Opportunities to travel through work (0-10%)