Senior Business Operations Analyst – Customer Eligibility Verification

🕒 May 28

🎰 Nevada, Oklahoma – Remote

🎰 Nevada – Remote 🌪️ Oklahoma – Remote

💵 $69.4k - $99.2k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

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Gainwell Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

💰 Grant on 2023-06

Healthcare Insurance • Human Services • Healthcare

Gainwell Technologies is the nation’s leading provider of digital and cloud-enabled solutions across the human services and public health ecosystem. With a mission-driven approach, Gainwell serves clients in all 50 U. S. states, focusing on improving health outcomes and delivering intuitive, human-centered experiences. Their comprehensive suite of solutions includes Medicaid Enterprise modernization, data analytics, provider services, and pharmacy solutions, all designed to advance the future of healthcare and enhance community well-being.

📋 Description

• Support delivery and operations teams through reporting, operational analysis, and process improvement initiatives. • Serve as a subject matter expert for Medicaid eligibility verification, and SNAP related public assistance workflows. • Analyze operational data and performance trends to identify opportunities for efficiency improvements and service enhancements. • Research operational issues, identify root causes, and recommend corrective actions. • Collaborate with cross-functional teams to support workflow improvements, automation efforts, and operational effectiveness. • Assist with monitoring compliance with Medicaid and SNAP program requirements and operational standards. • Develop and maintain reports, dashboards, and business documentation. • Participate in operational reviews and client discussions as needed to support delivery objectives.

🎯 Requirements

• 5+ years of experience in healthcare operations, CEV, Medicaid, SNAP, public assistance programs, business operations, or related operational support environments. • 5+ years of experience supporting Medicaid eligibility, verification, enrollment, operations, or related operational processes. • Working knowledge of SNAP operations, eligibility processes, or public assistance programs preferred. • Experience analyzing operational data, preparing reports, and identifying process improvement opportunities. • Strong analytical, organizational, problem-solving, and communication skills. • Proficiency with Microsoft Excel and reporting tools. • Experience working in cross-functional operational environments preferred.

🏖️ Benefits

• generous, flexible vacation policy • 401(k) employer match • comprehensive health benefits • educational assistance • variety of leadership and technical development academies to help build your skills and capabilities