Field Service Technician

Job not on LinkedIn

🔥 1 minute ago

☕ Washington – Remote

☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Galaxy Gaming

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2019

🎮 Gaming

🛍️ eCommerce

🥽 AR/VR

Gaming • eCommerce • AR/VR

Galaxy Gaming es un moderno centro de entretenimiento y videojuegos situado en Las Palmas de Gran Canaria. Ofrecen un innovador espacio para amantes de los videojuegos, además de ser un centro de coworking y tener un área dedicada a la realidad virtual. Regularmente organizan torneos y eventos tanto online como presenciales. La visión de Galaxy Gaming es convertirse en la startup de esports de referencia en Europa, creando una comunidad identificada con su filosofía y marca. A diferencia de otros centros, Galaxy Gaming se presenta como un ecosistema de esports 360º que fomenta sinergias y el desarrollo de diferentes líneas de negocio en el sector de videojuegos y esports.

📋 Description

• Provide routine service, installation, troubleshooting, and repair of proprietary table gaming systems for customers in the assigned regional area • Install, maintain, and troubleshoot electronic equipment down to the component level • Build positive rapport with clients, coworkers, and internal teams while providing customer service • Communicate information and problems clearly, concisely, and professionally • Analyze work orders, investigate field complaints, troubleshoot, and resolve problems for existing accounts • Maintain customer satisfaction based on surveys and feedback • Develop, track, and report project progress and schedules • Facilitate information flow among team members and departments • Document service and installation activities through forms, reports, logs, and records • Obtain documentation, instructions, and training tools for new products • Report and resolve product issues discovered in the field • Report product improvement suggestions based on field feedback • Utilize downtime for preparation work, equipment testing, validation, and organization • Perform other duties as assigned

🎯 Requirements

• Must be located in Eastern Washington • At least two years of experience in the assembly, testing, or troubleshooting of electronic devices required • Associate degree or equivalent in a technical discipline • At least three years of experience in a customer service position • Proficiency in troubleshooting electronics and mechanical assembly • Experience using a drill, router, and various powered construction hand tools • Experience and comfort with configuring basic networking equipment • Excellent written and verbal communication skills, including telephone etiquette and interpersonal skills • Ability to define problems, collect data, establish facts, draw valid conclusions, and devise effective solutions • Ability to interpret written, oral, diagram, or schedule instructions • Ability to solve practical problems and deal with stress effectively • Ability to exercise good judgment • Ability to respond professionally to inquiries, complaints, or requests • Ability to articulate concepts and ideas clearly, concisely, and accurately • Ability to read, write, and interpret detailed documents, reports, policies, procedures, and correspondence • Ability to maintain organization, meet deadlines, and work under minimal supervision • Integrity and discretion in handling confidential information • Proficiency in Microsoft Office and PC computers • Valid driver’s license and excellent driving record • Ability to obtain gaming licenses in approved gaming jurisdictions, potentially requiring background screening • Ability to safely operate powered construction tools • Ability to frequently lift up to 75 pounds and perform climbing, balancing, stooping, kneeling, crouching, and crawling • Ability to use close, color, peripheral, and depth vision

🏖️ Benefits

• Equal opportunity employment • Up to 75% travel required, including travel on short notice • Availability to work weekends and holidays • On-call rotation for 24-hour service

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