Customer Relations Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $98k - $155k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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GAN

WebsiteLinkedInAll Job Openings

501 - 1000 employees

We are GAN (GameAccount Network), a global supplier of industry leading casino content, fast and flexible gaming systems, and turnkey social gaming. The company was founded in 2002 with the aim of capturing the emerging online skill-games market. Having led the market in backgammon and regional skill games in Italy and Spain, we broadened our product portfolio to offer a full gaming software system as well as becoming a leading developer of online casino games.

📋 Description

• Serve as the primary point of contact and trusted advisor for assigned customer accounts, building strong relationships with key stakeholders and fostering effective communication between customers and internal teams. • Manage the full lifecycle of customer initiatives, including onboarding, implementation, feature development, testing, launches, and post-launch support, ensuring projects are delivered on time, within scope, and in compliance with quality standards. • Coordinate cross-functional teams to drive successful project execution, balancing customer expectations, business priorities, and operational requirements. • Monitor customer satisfaction, performance metrics, and key performance indicators (KPIs), providing regular updates on project status, product roadmaps, and open issues. • Identify opportunities for account growth, increased product adoption, and value-added solutions that support long-term customer success. • Partner closely with Product, Engineering, Delivery, Customer Support, and other internal teams to resolve issues, communicate risks and mitigation strategies, and champion customer feedback to drive continuous improvement. • Lead customer and internal meetings, including project kickoffs, training sessions, status meetings, and business reviews, ensuring clear communication and alignment among all stakeholders. • Maintain accurate project documentation, customer records, knowledge bases, and communication materials to support transparency, efficiency, and successful customer outcomes.

🎯 Requirements

• 3–5 years of experience in Customer Success, Customer Service, Account Management, Project Management, or a related field within B2B software, technology, gaming, sports betting, or similar industries. • Demonstrated experience managing complex customer relationships and overseeing projects through the full lifecycle, from onboarding through implementation and ongoing support. • Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. • Strong relationship-building and interpersonal skills, with a customer-first mindset and the ability to collaborate effectively across cross-functional teams. • Highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced, evolving environment. • Working knowledge of APIs, web technologies, mobile applications, software development lifecycles (SDLC), and Agile methodologies. • Proficiency with project and collaboration tools such as Jira, Confluence, Microsoft Office, and Google Workspace. • Ability to obtain and maintain all required tribal and state gaming licenses. • Valid passport and ability to travel as business needs require.

🏖️ Benefits

• Recharge with our comprehensive PTO program and company-paid holidays, ensuring you have time to rest and recharge. • Enjoy peace of mind with our paid parental leave, supporting you through the joys of parenthood. • Prioritize your well-being with extensive health, dental, and vision coverage. • Benefit from financial security through our short-term and long-term disability insurance, as well as life insurance. • Plan for your future with our competitive 401(k) matching contributions. • Enhance your professional growth with our robust Supplemental Training Program, which includes training sessions and company-wide knowledge-sharing opportunities. • Thrive in a culture that values innovation and independence, celebrating success in a diverse and multicultural environment where you’ll collaborate with talented professionals from around the world.