Customer Service Representative

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Gandy Ink

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1988

🤝 B2B

🛒 Retail

🛍️ eCommerce

B2B • Retail • eCommerce

Gandy Ink is a custom apparel and promotional product company that specializes in screen printing, embroidery, and sublimation services. They offer a wide array of customizable items such as t-shirts, hoodies, caps, and polo uniforms, catering to both individual and business needs. With quick turnaround times and a focus on customer satisfaction, Gandy Ink provides an easy and enjoyable ordering process for clients looking to create personalized designs for events, businesses, and promotions.

📋 Description

• Acts as liaison between customer, sales and/or production departments • Receives customer print inquiries concerning prospective, current, and past orders • Maintains daily update of production schedule and keeps customer informed about status of their job • Interacts with customers by phone, online chat, email or in person about printing requirements • Fills out pre-production order specification information • Coordinates preparation of written quotes and proposals • Handles phone inquiries for job status, estimates, orders, changes and complaints • Provides customer with shipment confirmation • Maintains cleanliness of work area and equipment • Carries out conduct and responsibilities in accordance with company policies, procedures, safety, and applicable laws

🎯 Requirements

• High school diploma or general education degree (GED) • three to six months related experience and/or training in print processes • Strong skills in work planning, scheduling • Good judgment of color, design and print quality • Must be reliable, responsible and take direction well

🏖️ Benefits

• 401K with up to 4% Match • Medical, Dental, Vision, Life, Short and Long Term Disability • Generous Vacation and PTO plan • Annual employee recognition and rewards • Growth opportunities