Field Service Engineer

🕒 May 9

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $90k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Gator Bio

WebsiteLinkedInAll Job Openings

51 - 200 employees

🧬 Biotechnology

🔬 Science

⚕️ Healthcare Insurance

Biotechnology • Science • Healthcare Insurance

Gator Bio is a company specializing in innovative biolayer interferometry (BLI) technology to accelerate the discovery of biotherapeutics. Their platform offers powerful applications such as quantitation, kinetics, epitope binning, gene therapy, and immunotherapy, enabling the characterization of a wide range of molecules. Gator Bio provides instruments, consumables, software, and services designed to support various scientific analyses, including small molecule analysis. Their cutting-edge technology aims to advance science and medicine, making it easier and faster to develop new therapies.

📋 Description

• Manage, perform, and document all on-site installation, repair, calibration, preventative maintenance, inspection, and test tasks in a timely and detailed manner for BLI instrumentation • Ability to adjust coordinates, adjust spectrometer parameters, replace parts etc. • Diagnose alarms, errors or technical/mechanical problems and implement proper solutions • Perform and document system validation (IQ/OQ/PQ) • Triage, schedule, and provide customer support by telephone, email, or customer visits • Cooperate and communicate effectively with customers, project teams, engineering team, sales and others • Prioritized and plan work activities to make the most efficient use of allotted time • Report and contribute recommendations for products in development • Document tasks performed at customer sites with Gator’s CRM • Log all customer visits and generate new service-related documents • Report quality issues to Gator’s QMS and accomplish tasks in a timely manner • Represent Gator Bio in a constructive way to continue or help build positive customer relationships • Produce timely and accurate expense reports • All job duties as assigned.

🎯 Requirements

• Minimum of BS in bioengineering, engineering, optical engineering, or related field. • Minimum three years of hands-on experience of instrumentation service. • Ability to troubleshoot, test, repair and service technical and mechanical equipment. • Ability to adapt to changes in work schedule and alter travel plans accordingly • Basic wet lab skills (e.g. pipetting, making dilutions, etc) highly desired. • Knowledge of IQ/OQ/PQ a plus. • Excellent interpersonal and verbal communications skills. • Highly organized and able to work independently. • Travel 50-75% (Domestic and International).