Technical Account Manager

🕒 July 24

🌶️ New Mexico – Remote

🌶️ New Mexico – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Account Manager

👻 Ghost score 45%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GDI Infotech

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1993

🎯 Recruiter

🤝 B2B

🏢 Enterprise

Recruitment • B2B • Enterprise

GDI Infotech is an Ann Arbor, Michigan–based firm that provides IT talent solutions, white-label staffing for MSPs, and technology consulting for enterprise clients. For over 30 years it has delivered recruiting, contract-to-hire placements, and vetted technical talent (using a 360° Talent Score™) to managed service providers and large organizations, and also offers digital transformation services such as AI enablement and cybersecurity. GDI emphasizes fast nationwide deployment, white‑labeled delivery for MSP partners, and a 60-day placement guarantee.

📋 Description

• Manage and nurture relationships across a portfolio of clients • Serve as the primary point of contact for strategic account discussions and ongoing business reviews • Conduct Quarterly Business Reviews (QBRs) and present technology roadmaps, performance metrics, and recommendations • Identify opportunities for additional services, projects, and technology solutions aligned with client business goals • Collaborate with technical teams to ensure successful delivery of services and projects • Maintain regular client communication to ensure satisfaction and retention • Develop a thorough understanding of client environments, objectives, and business challenges

🎯 Requirements

• 3+ years of experience in Account Management, Client Success, Business Development, or Technical Account Manager roles • Previous experience within an MSP, IT Services Provider (ITSP), or similar technology-focused environment preferred • Experience working with SMB clients and understanding their technology needs • Strong presentation, communication, and relationship-building skills • Ability to identify business opportunities and translate them into technology solutions • Comfortable discussing IT infrastructure, cloud services, cybersecurity, and managed services offerings • MSP, IT Services, or technology consulting background preferred • Experience conducting executive-level business reviews and strategic planning sessions preferred • Proven track record of account growth, client retention, and revenue generation preferred