Application Operations Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $112.8k - $128.8k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

🔒 Cybersecurity

🤖 Artificial Intelligence

Defense • Cybersecurity • Artificial Intelligence

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Responsible for ensuring the reliable operation, support, and continual improvement of business applications while leading a team of application support engineers • Serve as the primary operational point of coordination between application teams, infrastructure, cloud, security, and third-party service providers to ensure reliable, secure, and efficient application services • Responsible for triaging production incidents, operational issues, service requests, and enhancement requests • Provide leadership for IT Service Management (ITSM) processes, leads the bi-weekly Change Advisory Board (CAB) • Applies Service Integration and Management (SIAM) principles to coordinate multiple internal and external service providers that collectively support business applications • Manage a team of application engineers by providing coaching, mentoring, performance management, career development, workload planning, and technical leadership • Foster a culture of accountability, collaboration, customer service, and continuous improvement • Ensure adherence to operational support standards and governance • Drive continual service improvement initiatives to improve operational maturity • Monitor ticket queues and workload distribution • Review application change requests for completeness, technical readiness, business impact, testing evidence, implementation plans, and rollback procedures • Act as the operational integration point between application, infrastructure, cloud, database, cybersecurity, network, and vendor support teams • Drive operational excellence through metrics, lessons learned, and continual improvement initiatives

🎯 Requirements

• Bachelor's degree required • 15+ years experience supporting enterprise business applications in an IT operations or application support environment • 5+ years experience leading technical application support teams • Experience leading Change Advisory Board (CAB) meetings and managing ITIL-based service management processes • Demonstrated experience applying SIAM principles to coordinate multiple service providers and technology teams • Experience supporting mission-critical enterprise applications or large-scale business systems • Experience supporting complex enterprise environments with cloud, SaaS, on-premises applications, integrations, and managed service providers • Experience leading geographically distributed teams • Strong understanding of ITIL Service Management principles • Working knowledge of SIAM (Service Integration and Management) frameworks • Enterprise application support experience (ERP, HCM, Finance, CRM, SaaS, and on-premises applications) • Incident, Problem, Change, Request, Knowledge, and Service Level Management • Experience with ServiceNow or other enterprise ITSM platforms • Production operations, release management, and application lifecycle support • Understanding of APIs, integrations, middleware, batch processing, and job scheduling • Familiarity with cloud platforms, databases, identity management, and enterprise security

🏖️ Benefits

• Comprehensive benefits and wellness packages • 401K with company match • Competitive pay and paid time off • Full-flex work week to own your priorities at work and at home • A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave • GDIT typically provides new employees with 15 days of paid leave per calendar year and an additional 10 paid holidays per year • Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees • Short and long-term disability benefits • Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance