Associate Systems Specialist

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $25 - $34 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Provide prompt Tier 1 technical support for UCAP end users • Handle intake, triage, and user communication throughout incident and service request lifecycles • Gather incident details and perform initial troubleshooting with end users • Escalate issues for technical investigation and resolution of system defects • Collaborate with senior staff and stakeholders to review, document, and refine service desk operations • Develop and maintain SOPs, user guides, training materials, and knowledge base articles • Identify and escalate emerging incident trends • Support system performance and VA/VBA modernization objectives • Support the UCAP solution and future operations as a bridge between mission stakeholders and technical delivery teams

🎯 Requirements

• Bachelor’s degree in Business, a related field, engineering, or a related scientific or technical discipline • 2+ years of related experience • Ability to manage and prioritize multiple tasks while maintaining accuracy and service quality • Clear and professional verbal and written communication skills • Collaboration, end user support, technical support, troubleshooting, and Zendesk skills • No clearance currently required • Must be able to obtain and maintain a Public Trust (MBI/T2) • Must provide onsite fingerprinting at a designated facility • Weekend and evening work is required • Travel required: less than 10% • U.S. citizenship is not required • Preferred: 1+ years of technical support, help desk, or IT customer service experience • Preferred: experience documenting incidents, troubleshooting steps, and resolutions in an ITSM platform such as ServiceNow, Zendesk, or Jira • Preferred: familiarity with ITIL incident management principles; active ITIL certification is a plus • Must be on camera during virtual interviews and complete identity verification using biometrics and artificial intelligence

🏖️ Benefits

• Medical plan options, some with Health Savings Accounts • Dental plan options • Vision plan options • 401(k) plan with pre-tax and post-tax contributions and company match • Full flex work weeks where possible • Vacation, sick, and personal time off • Paid holidays • Paid parental leave • Military leave • Bereavement leave • Jury duty leave • 15 days of paid leave per calendar year for new employees, prorated based on date of hire • 10 paid holidays per year, prorated based on date of hire • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • Remote work arrangement