Data Incident and Problem Management Analyst

🕒 August 31

🇺🇸 United States – Remote

💵 $128k - $173.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Coordinate incident response activities for data platform and application incidents • Lead root cause analysis for significant incidents and document findings, contributing factors, and corrective/preventive actions • Manage problem management processes, recurring issues, known errors, and long-term remediation plans • Facilitate post-incident reviews and continuous operational improvement • Maintain incident and problem management documentation, logs, timelines, and resolution records • Develop and maintain incident response runbooks, escalation procedures, and stakeholder communication protocols • Track and report incident and problem management metrics, including MTTR, recurrence rates, and SLA compliance • Serve as Security & Compliance Engineer by implementing and monitoring security controls, configurations, and compliance requirements • Support security incident response, vulnerability remediation, and compliance audits • Partner with DevSecOps, data governance, and infrastructure teams • Conduct trend analysis on incidents and security events and recommend preventive measures • Support audits and regulatory reporting with incident, problem, and security compliance documentation • Facilitate communication and coordination across cross-functional teams during major incidents • Lead incident triage, escalation, communications, tracking, and resolution • Coordinate response across Data Engineering, Cloud, DBA, DevSecOps, Security, Application, and Governance teams • Ensure operational activities align with data security, privacy, access control, retention, and regulatory requirements • Develop incident and problem management dashboards, metrics, trends, and reports • Support disaster recovery, continuity, and major incident exercises • Support the CMM Data Modernization and Governance team delivering data governance, engineering, data platform, reporting, analytics, and AI/ML capabilities for the U.S. Courts

🎯 Requirements

• 5+ years of related experience • MA/MS degree with 5+ years of general experience in information systems and 5+ years of specialized experience, or BS/BA degree with 7+ years of general experience • Experience may be considered in lieu of degree • Experience assisting with testing, writing acceptance criteria, and confirming test case results • Experience producing current requirements, sizing user stories, and removing roadblocks before sprint start • Proven experience as a Business Analyst on enterprise IT or data programs • Experience supporting cloud data platforms, analytics, or data initiatives • Strong skills in requirements management, data analysis, and documentation • Ability to work with technical and non-technical stakeholders • Experience in Agile/Scrum environments and using Jira/Confluence • Familiarity with data governance, metadata management, and data quality practices • Experience with SQL for data querying and validation • Proficiency with BI/reporting tools such as Power BI, Tableau, or QuickSight • Familiarity with statistical analysis tools/techniques such as Excel, R, or Python preferred • Experience with cloud data platforms such as Snowflake, Databricks, or AWS preferred • Understanding of data architecture concepts including data lake, lakehouse, and warehouse • Strong analytical, problem-solving, and statistical analysis skills with attention to detail and data accuracy • Experience supporting compliance-driven or statutory reporting preferred • Familiarity with STTM/data mapping tools preferred • Experience mentoring or leading analytical work is a plus • Federal or regulated-environment experience is a plus • Experience with data governance and data quality programs preferred • Experience supporting AI/ML and advanced analytics initiatives preferred • Understanding of cloud infrastructure, data platforms, cybersecurity, and compliance • Experience with AWS/GovCloud, security operations, and Federal environments preferred • ITIL, Security+, AWS, or related certification preferred • Excellent oral and written presentation and communication skills • Consultant mindset and ability to work with high-level customer stakeholders • Experience identifying and applying industry tools, solutions, methods, best practices, and emerging technologies • Ability to work independently and as part of a team • Strong crisis management and communication skills • No U.S. citizenship requirement

🏖️ Benefits

• Medical plan options, including plans with Health Savings Accounts • Dental plan options • Vision plan • 401(k) plan with pre-tax and post-tax contributions and company match • Flexible work weeks where possible • Paid vacation, sick, and personal time • Paid holidays • Paid parental, military, bereavement, and jury duty leave • Typically 15 days of paid leave per calendar year for new employees • 10 paid holidays per year • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • Remote work • Global career and professional growth opportunities