Data Operations Support Lead

🔥 20 hours ago

🇺🇸 United States – Remote

💵 $169.6k - $229.5k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Serve as the primary contract liaison and ensure execution aligns with strategic goals • Oversee daily operational matters for the CMM Data Modernization and Governance program • Lead daily operations for CMM data platforms, pipelines, integrations, applications, analytics environments, and data products • Establish and manage procedures for monitoring, incident response, problem management, service requests, maintenance, and releases • Monitor platform availability, performance, capacity, and pipeline health against SLAs • Resolve critical incidents and conduct root-cause analysis • Coordinate production support across cloud, data engineering, application, BI/analytics, cybersecurity, and infrastructure teams • Maintain runbooks, knowledge articles, escalation paths, and system documentation • Manage RAID logs and perform risk identification, communication, and mitigation • Oversee ETL/ELT pipelines, APIs, CDC processes, integrations, data lakes, and warehouses • Address pipeline failures and data quality issues • Support AWS cloud data platforms, including analytics and AI/ML services • Coordinate upgrades, patching, and environment management • Support capacity planning, performance tuning, resilience, backup/recovery, and disaster recovery activities • Partner with Data Governance and Data Engineering to operationalize data quality rules, metadata, lineage, and stewardship processes • Monitor and remediate data quality exceptions, operational risks, and audit findings • Promote automation for monitoring, deployments, testing, incident response, and operational reporting • Support CI/CD, IaC, observability, and SRE best practices • Build dashboards and metrics for availability, performance, pipeline health, data quality, and incident trends • Identify reliability and efficiency improvements • Lead incident management for high-priority issues, coordinate escalations, and facilitate post-incident reviews • Support change and release management and assess operational impacts of changes • Lead Data Operations personnel, assign priorities, ensure objectives are met, and mentor team members • Continuously improve the CMM Data Operations operating model • Provide transparent reporting on progress, risks, financials, and outcomes • Provide COR and government leadership with analysis, research, alternatives, and solution/design recommendations • Support the Case Management Modernization program’s cloud-based solution for 204+ federal courts across the United States

🎯 Requirements

• 10+ years of related experience • 10+ years’ experience in IT Management, including technology solutions delivery, with emphasis on data governance strategy, standards development, implementation, operational support, and change management services • Bachelor’s degree from an accredited college or university required for the Task Lead • Project Management Professional Certification (PMP) required for the Program Manager • Expertise overseeing teams dedicated to big data cloud solution architecture, cybersecurity, data management, business intelligence, and analytics • Experience briefing senior executive leadership • Experience operating or supporting master data management (MDM) platforms or enterprise data governance tooling • Familiarity with data governance frameworks such as DAMA-DMBOK • Familiarity with regulatory and compliance considerations related to data privacy and security • ITIL Foundation certification or equivalent experience with IT service management practices • Experience supporting large-scale data platform migrations or modernization programs • Familiarity with scripting or automation, such as Python or PowerShell • Experience with data observability or monitoring platforms such as Monte Carlo, Collibra, or Informatica • No security clearance required • U.S. citizenship is not required

🏖️ Benefits

• Medical plan options, including plans with Health Savings Accounts • Dental plan options • Vision plan • 401(k) plan with pre-tax and post-tax contributions and company match • Full flex work weeks where possible • Vacation, sick, and personal time • Paid holidays • Paid parental leave • Military leave • Bereavement leave • Jury duty leave • 15 days of paid leave per calendar year for new employees, prorated based on hire date • 10 paid holidays per year, prorated based on hire date • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • Remote work • Identity verification process using advanced biometrics and artificial intelligence