Member Data Analyst – Healthcare Operations

🔥 43 minutes ago

🇺🇸 United States – Remote

💵 $64.2k - $85.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📉 Data Analyst

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Support member services operations by analyzing and reporting on key performance metrics • Identify trends and recommend process improvements to enhance service delivery and member satisfaction • Collaborate with Operations, Customer Service, IT, Data, and Program Leadership teams • Align reporting requirements and define performance metrics • Analyze call center metrics, service-level performance, quality measures, satisfaction scores, and member feedback trends • Identify root causes and improvement opportunities • Monitor enrollment, eligibility, health, life, and related benefit program data • Develop dashboard requirements, reports, and visualizations using Power BI, Excel, SQL, Tableau, or similar tools • Evaluate workflows, SOPs, and operational processes and recommend enhancements • Support data quality initiatives by identifying discrepancies and validating data sources • Use Jira or similar tools to manage reporting requests and track process improvement initiatives • Produce executive-ready reports, presentations, and performance analyses • Ensure adherence to privacy, security, and compliance requirements related to member information and PHI

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, Analytics, Information Systems, Public Health, or a related field • 2+ years of experience in data analysis, reporting, operations analysis, business analysis, customer service analytics, benefits administration, or a related field • Experience analyzing operational processes, identifying improvement opportunities, and implementing data-driven recommendations • Strong proficiency in Excel and experience creating reports, dashboards, and data visualizations • Working knowledge of Power BI, Tableau, or similar business intelligence and reporting tools • Familiarity with SQL for data extraction, analysis, and reporting • Experience documenting business processes, workflow mapping, standard operating procedures (SOPs), or operational requirements • Strong analytical, problem-solving, organizational, and communication skills • Ability to present findings and recommendations to operational and leadership audiences • Ability to work collaboratively across business and technical teams • Ability to obtain and maintain Public Trust suitability • Preferred: experience supporting healthcare, health insurance, benefits administration, member services, customer contact centers, or government healthcare programs • Preferred: familiarity with healthcare operations, enrollment processes, claims, eligibility, customer experience, or service delivery metrics • Preferred: experience with Jira or other work management and ticketing platforms • Preferred: knowledge of HIPAA, PHI, PCI, or related privacy and security requirements • Preferred: experience with process improvement methodologies, workflow optimization, or operational excellence initiatives

🏖️ Benefits

• Medical plan options, including some with Health Savings Accounts • Dental plan options • Vision plan options • 401(k) plan with pre-tax and post-tax contributions and company match • Full flex work weeks where possible • Vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave • Typically 15 days of paid leave per calendar year • 10 paid holidays per year • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • Remote work

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