MII Training Program Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $76.5k - $103.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Support training attendees by managing multiple inquiries simultaneously • Prioritize time-sensitive requests and follow issues through to resolution • Collaborate with MII team members to provide responsive help desk support before, during, and after training events • Manage MII Portal access and attendee email inquiries • Provide front-line support to training participants • Serve as the primary point of contact for MII training help desk inquiries • Provide professional, patient, and solutions-oriented support • Track, analyze, and interpret help desk inquiry trends to identify process improvement opportunities • Manage, track, and resolve help desk requests and incidents using Jira or similar ticketing systems

🎯 Requirements

• Bachelors degree in a related discipline or an equivalent combination of education and experience • Minimum of 5 years of experience in customer support, training support, help desk operations, or related roles • Experience supporting web-based portals, learning management systems (LMS), training platforms, or event management systems • Ability to troubleshoot user access issues in real time • Ability to track, analyze, and interpret help desk inquiry trends • Proficiency using Jira or similar ticketing systems • Strong customer service orientation • Ability to manage multiple inquiries simultaneously and handle time-sensitive requests accurately and professionally • Ability to work fully remote during regular working hours aligned with Pacific Time (PT) • Excellent written communication skills • Ability to collaborate effectively within a remote team environment • US Citizenship Required: No • Clearance Level Must Currently Possess: None • Clearance Level Must Be Able to Obtain: None • Public Trust/Other Required: None • Travel required: Less than 10%

🏖️ Benefits

• Comprehensive benefits and wellness packages • 401K with company match • Competitive pay • Paid time off • Full-flex work week • AI-powered career tool identifying career steps and learning opportunities • Internal mobility team supporting career goals • Medical plan options, including plans with Health Savings Accounts • Dental plan options • Vision plan • Vacation, sick, personal, holiday, paid parental, military, bereavement, and jury duty leave • Typically 15 days of paid leave per calendar year • 10 paid holidays per year • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • Award-winning culture of innovation • Military-friendly workplace