Senior Business Analyst, Active Secret Clearance

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $98k - $126.5k / year

⏰ Full Time

🟠 Senior

🧐 Business Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Translate Government stakeholders’ business needs into technical requirements driving NESD Service Desk capabilities across the Cognitive AI platform, Contact Center, and ITSM suite • Lead elicitation, analysis, and documentation of business processes and functional requirements • Perform system function analysis to align capabilities with stakeholder needs and Navy ITSM objectives • Facilitate collaboration with Government and Program stakeholders, system users, and development teams on design recommendations and documentation • Coordinate across business and technology teams to ensure requirements are understood, traceable, testable, and prioritized in the product backlog • Translate functional requirements into technical specifications, user stories, scripts, or configuration details • Partner with Cognitive AI, Contact Center, and ITSM developers to design integrated end-to-end solutions • Maintain requirements, user stories, and supporting artifacts in an agile work management platform such as Jira • Participate in daily stand-ups, sprint planning, sprint reviews/close-out, and backlog refinement • Review solution designs for alignment with requirements, stakeholder expectations, and program constraints • Engage Customer and Program stakeholders to clarify requirements, manage expectations, and validate proposed solutions • Support requirements validation and UAT, tracing defects to requirements and verifying acceptance criteria

🎯 Requirements

• Active Secret clearance required • 3+ years of experience translating business requirements into technical requirements for software engineering or similar technical teams • Experience with complex or multi-system initiatives • Practical familiarity with AI/cognitive or machine learning concepts, or strong interest and demonstrated ability to learn these quickly • Experience with agile work management platforms such as Jira or similar • Bachelor’s Degree in a technical field, ideally Computer Science, Computer Engineering, Electrical Engineering, or related • Additional years of relevant experience may be considered in lieu of a degree • US Citizenship required • Experience with business process analysis tools, business requirements gathering, functional requirements analysis, and system requirements analysis • IT service desk or ITSM implementation experience preferred • Experience with cognitive AI, virtual agents, or chatbots preferred • Background supporting DoW or Federal programs, particularly the U.S. Navy or other service branches preferred • Hands-on Scrum or Agile experience, including writing user stories and acceptance criteria preferred • Familiarity with service desk performance and customer experience metrics such as FCR, AHT, and CSAT preferred • Relevant certifications such as ITIL Foundation or Certified Scrum Master preferred

🏖️ Benefits

• Comprehensive benefits and wellness packages • 401K with company match • Competitive pay • Paid time off • Full-flex work week • AI-powered career tool identifying career steps and learning opportunities • Internal mobility team focused on career goals • Medical plan options, some with Health Savings Accounts • Dental plan options • Vision plan options • Vacation, sick, personal, holiday, parental, military, bereavement, and jury duty leave • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • Award-winning culture of innovation • Military-friendly workplace