ServiceNow Developer

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $97.8k - $132.3k / year

⏰ Full Time

🟢 Junior

🔧 ServiceNow

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General Dynamics Information Technology

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1954

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

General Dynamics Information Technology is a company at the forefront of technological innovation, offering a wide range of services including consulting, digital modernization, and application services. The company is heavily involved in implementing solutions related to artificial intelligence, cloud computing, cybersecurity, high-performance computing, and quantum technologies. GDIT is committed to supporting government and defense sectors, providing mission-critical services such as logistics and supply chain management, intelligence, and homeland security. The company also focuses on diverse and inclusive hiring practices and actively promotes employee well-being. Through its digital accelerator solutions and pioneering use of emerging technologies, GDIT aims to propel agencies' missions forward and address complex technological challenges.

📋 Description

• Configure Incident, Problem, Change, and Request Management • Manage users, groups, and foundational data structures • Design custom roles, security rules, and granular ACLs • Build workflows, Business Rules, Client Scripts, and Script Includes • Connect ServiceNow with external systems using REST/SOAP APIs • Collaborate with Product Owners, Process Managers, and cross-functional teams in an Agile/Scrum environment • Groom user stories and translate business needs into technical designs • Partner with technical stakeholders, architects, and product owners on solution design and platform governance • Estimate relative work effort to enable prioritization • Support platform upgrade cycles, instance cloning, and Automated Test Framework execution • Stay current on new ServiceNow platform capabilities • Configure, develop, support, and maintain the ServiceNow implementation • Work with external development partners and stakeholders to develop enterprise business solutions • Perform other duties as assigned

🎯 Requirements

• 1+ year of related experience • Technical training, certification(s), or degree required • Understanding of ITSM framework, application design, ITIL processes, and SDLC practices • Knowledge of Agile/Scrum requirements gathering • Knowledge of contextual security, roles, and ACL debugging • Ability to tailor forms, views, UI policies, and user settings • Proficiency in JavaScript, HTML, and Glide APIs • Experience connecting ServiceNow with external APIs using REST and SOAP • Ability to solve moderately complex problems, analyze and escalate difficult issues, and serve as a team escalation point • Ability to peer review work, compose knowledge articles, and contribute meeting artifacts • Ability to lead small team tasks and initiatives, work effectively with peers, and participate in peer mentoring • Ability to recommend process changes, drive value and service delivery, and contribute proactive ideas • Must be able to pass a background check to obtain a position of Public Trust • ServiceNow Certified System Administrator certification required • US citizenship not required

🏖️ Benefits

• AI-powered career tool identifying career steps and learning opportunities • Internal mobility team focused on career goals • Comprehensive benefits and wellness packages • 401(k) with company match • Competitive pay • Paid time off • Full-flex work weeks where possible • Medical plan options, including plans with Health Savings Accounts • Dental plan options • Vision plan options • Ability to contribute pre-tax and post-tax dollars to 401(k) up to IRS annual limits • Vacation, sick, and personal time • Paid holidays • Paid parental leave • Military leave • Bereavement leave • Jury duty leave • Typically 15 days of paid leave per calendar year for vacations, personal business, and illness • Additional 10 paid holidays per year • Up to 160 hours of paid family leave in a rolling 12-month period for eligible employees • Short- and long-term disability benefits • Life insurance • Accidental death and dismemberment insurance • Personal accident insurance • Critical illness insurance • Business travel and accident insurance • Award-winning culture of innovation • Military-friendly workplace