Digital Customer Success Manager

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🔥 26 minutes ago

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Switzerland Global Enterprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• Define and execute a comprehensive digital customer success strategy, developing a multi-year roadmap that leverages automation, data analytics, and digital touchpoints to scale customer engagement and ensure successful product adoption. • Serve as the primary advocate for the digital customer journey, identifying behavioral trends and sentiment insights to inform product development, marketing, and commercial strategies that drive retention and expansion. • Design and implement scalable digital success processes, standards, and playbooks, ensuring that automated customer health monitoring and intervention frameworks are consistently applied across the enterprise. • Partner cross-functionally with Product Management, Engineering, Commercial, and Marketing teams to prioritize digital feature enhancements, streamline onboarding experiences, and resolve friction points within the digital customer lifecycle. • Foster a customer-first, data-driven culture by developing digital enablement resources, providing actionable insights to cross-functional teams, and championing the adoption of digital-led success initiatives across all business lines.

🎯 Requirements

• Bachelor's degree from an accredited university or equivalent work experience. • 3-5 years of experience in customer success, solutions implementations or similar customer interactions within energy, industrial, or technology sectors.

🏖️ Benefits

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off