Client Experience Manager – Pharmacy Benefits Management

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🔥 1 hour ago

🥔 Idaho, Minnesota, +1 more states – Remote

🥔 Idaho – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $47k - $122.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Perform and support plan changes • Perform ID card facilitation • Complete any necessary reporting (scheduled, ad-hoc) • Conduct inbound phone calls • Complete any assigned invoices • Perform any assigned group terminations • Complete documentation requests • Serve as a presence throughout the implementation process • Facilitate and participate in external-facing meetings • Oversee prior authorization and accessibility processes • Oversee resolution of claims issues • Perform manual eligibility adds and terminations • Service warranties as assigned

🎯 Requirements

• 5+ years of experience in a pharmacy, PBM (Pharmacy Benefit Management), and/or insurance setting • Ability to travel up to 25% of time within the continental United States • Certified Pharmacy Technician (preferred) • Basic awareness of problem solving and decision-making skills (preferred) • Previous experience with Salesforce (preferred) • Bachelor’s degree (preferred)

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility