Customer Success Specialist

🔥 1 hour ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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ModMed

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

ModMed is a healthcare technology company that provides specialty-specific electronic health record (EHR) software, practice management, revenue cycle management, analytics, and patient communication tools for medical practices. Their platform integrates AI-powered features—like ModMed Scribe—for clinical documentation, workflow automation, billing assistance, and patient engagement to help specialty physicians streamline operations and improve efficiency. ModMed focuses on serving specialty practices (dermatology, ophthalmology, gastroenterology, orthopedics, OBGYN, etc. ) with onboarding, support, and integrations (FHIR API, telehealth, payment processing).

📋 Description

• Acts as the post-sale consultative partner and trusted advisor to our clients • Manages/owns customer needs that come through the Account Management escalation queue in Salesforce • Maintain an understanding of client industry, MMI suite of products, and role in the market • Work collaboratively with other teams and departments across the organization to improve processes and mitigate customer risk • Identify and facilitate upsell opportunities with customers as appropriate • Serve as escalation point for issues that impact the customer’s success • Advocate customer needs/issues cross departmentally • Maintain regular communication (written and verbal) with customer escalations that you are owning • Monitor and record all client communication in Salesforce • Suggest practical services offered by MMI to create a more efficient and autonomous office flow • Potential of owning your own small book of business

🎯 Requirements

• Bachelor's Degree - preferred • 1-2 years of relevant experience or equivalent combination of experience and education • Excellent communication and interpersonal skills, with the ability to navigate and mediate conflict • Detailed-oriented and organized • Ability to work independently as well as part of the customer success team • Professional, patient and balanced approach to handling tasks of varying priority and stress levels • Conflict resolution and problem solving skills • Ability to take initiative with little direction • Empathetic communicator with a consultative approach - able to see things from another person’s point of view • Working knowledge of Salesforce and Gainsight is a plus • Ability to multi-task and shift focus/priorities on-the-fly in a fast paced environment • People skills - you must be comfortable on the phone and able to engage in/control difficult discussions while maintaining professional composure • Motivated - we are a growing and ever-changing organization that is transforming how healthcare information is created, consumed and utilized to increase practice efficiency and improve patient outcomes.

🏖️ Benefits

• Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution • 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. • Generous Paid Time Off and Paid Parental Leave programs • Company paid Life and Disability benefits • Flexible Spending Account • Employee Assistance Programs • Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed • Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning • Global presence and in-person collaboration opportunities; dog-friendly HQ (US) • Hybrid office-based roles and remote availability for some roles • Weekly catered breakfast and lunch • Treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.