Customer Success Manager III

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $85.2k - $145.2k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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RealPage, Inc.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 $18.6M Post-IPO Equity - RealPage on 2022-01

Consulting • Logistics • Marketing

RealPage, Inc. is a provider of property management software and services focused on the rental housing and broader real estate markets. The company offers cloud-based (SaaS) platforms and AI-driven tools for leasing, resident experience, revenue and financial management, utility and sustainability, vendor and spend management, smart building integrations, and analytics—serving multifamily, affordable, student, senior, single-family and commercial property operators. RealPage’s solutions are designed for property management companies, owners, investors and vendors to streamline operations, increase revenue, and improve the resident experience.

📋 Description

• Effectively communicate with customers to understand their needs, provide timely updates, and ensure clarity on solutions and services. • Develop and deliver clear, concise, and compelling presentations, reports, and documentation to internal teams and senior leadership stakeholders to ensure alignment and transparency. • Understand customer’s business goals and establish a RealPage wide customer plan that aligns RealPage work to approved joint initiatives that will drive verified outcomes for our customers. • Deeply understand the customer’s business environment and identify appropriate opportunities for products/services that will drive customer’s desired business outcomes. • Work with cross functional teams simultaneously, including Sales, Product, Delivery, Support, and Marketing to ensure a cohesive customer experience. • Coordinate efforts to address customer needs, share insights, and implement best practices, fostering a culture of teamwork and continuous improvement. • Drive innovation by identifying opportunities for process improvements and new solutions that enhance the customer experience. • Champion the adoption of cutting-edge tools and technologies, and contribute to the development of strategies that deliver long-term value and competitive advantage for customers. • Effectively develop and maintain strong relationships with key stakeholders, leveraging influence and negotiation skills to advocate for customer needs, drive adoption of solutions, and ensure mutual success. • Proactively address concerns, mediate conflicts, and negotiate favorable outcomes that align with both customer objectives and company goals. • Share knowledge, insights, lessons learned and answer team questions through various tools, improving overall team performance. • Demonstrates sound judgement and effective decision making.

🎯 Requirements

• Bachelor's degree or equivalent experience. • 6+ years of experience in customer success management, relationship management, account management, multi-family management or operations role with customer interactions, or business development. • Experience with providing superior customer experience that exceeds expectation. • Customer centric mindset. • 3+ year experience working in or technically supporting the Property Management industry desired. • Must be organized, have good time management skills. • Demonstrates a customer-centric mindset and has an understanding of customer success principles. • Experience using customer insights to identify opportunities for mutual success and drive outcomes. • Experience with customer outreach with a variety of channels including phone, email and online. • Experience with Salesforce or other comparable Customer Relationship Management systems. • Mastery of Microsoft Office products (Word, Excel, PowerPoint, Teams, Outlook, etc.). • Excellent written, verbal, presentation, and interpersonal communication skills. • Self-starter with demonstrated performance drive and execution, and proven ability to consistently meet and exceed objectives and take on more responsibility as time permits. • Ability to learn quickly, adapt to new situations. • Strong problem-solving skills and effective decision-making skills. • Proven experience working in a collaborative team environment. • Demonstrated creativity, forward-thinking, and the ability to implement new ideas that enhance customer satisfaction and success. • Strong conflict resolution capabilities, works out tough agreements and settles disputes equitably, settles differences in productive ways with minimum noise. • Keeps up with industry insights and uses knowledge to guide actions. • Effectively influences and negotiates, advocating for customer needs, driving adoption of solutions, and ensuring mutual success.

🏖️ Benefits

• Health, dental, and vision insurance. • Retirement savings plan with company match. • Paid time off and holidays. • Professional development opportunities. • Performance-based bonus based on position.