Enterprise Customer Success Manager

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⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $84k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Vendavo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2000

💰 Secondary Market on 2013-09

We help B2B organizations optimize pricing and selling to achieve predictable, profitable commercial outcomes.

📋 Description

• Advocating customer needs throughout the customer lifecycle, understand customer business challenges, and industry trends consulting on how Vendavo can help them achieve their objectives • Collaborate with the account team to develop account plan and call-to-actions • Cultivate relationships to drive adoption, ensure retention, and maintain high overall customer satisfaction • Develop partner focused relationships with key account contacts • Understand customer concerns working effectively with internal teams to ensure our ability to resolve them • Partner with Vendavo SME’s and customer stakeholders advocating and anticipating the needs of customers • Monitor and report out Customer Health Metrics (Usage, Value measurement, Customer Sat, Churn Risk, Maturity Model, etc.) • Communicate with departmental leaders to ensure alignment of customer requirements, encourage best practices, and share relevant information with the appropriate internal team • Champion customer needs relative to software feature requirements • Supporting Sales when upsell opportunities are identified • Other duties as assigned.

🎯 Requirements

• Minimum 5 years of experience in Customer Success or a related role managing complex customer accounts at a Enterprise level. • Experience with pricing, quoting, rebate, or analytics solutions in a B2B environment: Able to articulate value propositions and integration into business processes. • Commercial Business Processes: Able to demonstrate an understanding of commercial processes such as quote to cash, list pricing, dynamic pricing, etc. • Sales/Account Management Process Proficiency: Demonstrated proficiency with sales methodologies such as Challenger Sale, ForceManagement, MEDDPICC, or similar techniques. • Project Governance Knowledge: Understanding of the principles of effective Project Governance, especially as it relates to complex software implementation. • Business Systems Integration: Able to understand the principles of business systems interaction through integration and data transformation. • Vendavo Solutions: Willingness to learn business process and technical use cases as they relate to Vendavo solutions. • Enterprise Account Management: Experience managing large enterprise customer relationships (>$1 Billion in Revenue and global presence). • Strong experience with SaaS software solutions. Familiarity with pricing or CPQ solutions is a plus. • Demonstrated ability to engage and build relationships with customer executives and key decision-makers. • Experience managing accounts that span multiple geographies and business units, driving consistency in outcomes. • Proficient in using data to derive insights, track performance, and drive meaningful conversations with customers. • Willingness to travel up to 10% and support international time zones.

🏖️ Benefits

• Flexibility to work from home or in the office, depending on what works best for you • Unlimited PTO for vacation, sick and mental health days–we encourage everyone to take vacation during the year to ensure dedicated time to spend with loved ones, explore, rest and recharge • 4 recharge days, where the entire company goes on a brief pause in all geographies for 1 day each quarter. This day can be spent in whatever way helps you recharge, to regain energy, and dive back into the next workday • 16 weeks of paid parental leave with health benefits for all parents, plus flexible re-entry schedules for returning to work • $110 a month to cover your cell phone and internet expenses • High-end laptop (Windows or Mac) • Competitive pay and bonus/commission • Comprehensive health, detail, vision, and mental benefit options (PPO, FSA, HSA) • 401k plan with a 3% employer non-election contribution