Senior Channel Success Manager – Enterprise Brokerages

🕒 July 31

🇺🇸 United States – Remote

💵 $70.9k - $89.5k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🏥 Healthcare

📦 Logistics

✈️ Travel

💰 $310M Post-IPO Debt on 2020-06

Healthcare • Logistics • Travel

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Build and maintain strong relationships with top revenue-generating consulting channels • Act as a key contact for consultants and understand their needs and challenges • Provide consultant training, resources, and enablement • Keep consultants updated on product changes, industry trends, and compliance requirements • Help consultants understand and use available technology • Collaborate with sales teams to drive channel sales growth • Support sales processes through product demonstrations and proposals • Monitor sales performance and identify improvement opportunities • Work with consultants to ensure client satisfaction and retention • Address client issues and escalations, including high-touch and sensitive issues • Collaborate with sales, marketing, product, service, and operations teams • Provide consultant feedback to improve products and processes • Maintain positive relationships with brokers and consultants regionally and nationwide • Review and resolve broker and consultant client inquiries, issues, and escalations • Respond to escalations within 24 hours • Provide IRS/DOL guidelines information and documentation upon request • Assist with process improvements, sales opportunities, and special projects • Communicate service and industry trends to appropriate team members • Travel as needed to maintain or strengthen consulting-office relationships

🎯 Requirements

• 4 years experience in account management/relationship type roles • Proven leader with history of success • Computer proficiency required • Excellent communication, prioritizing and organizational skills • Independent worker • Ability to differentiate between exceptional and good customer service delivery • Experience presenting and leading meetings with multiple attendees • Ability to handle high workload volumes during peak service seasons while maintaining turnaround times • Strong customer service background with Benefit & COBRA knowledge; 3+ years preferred • Experience supporting relationships with key stakeholders in Fortune 1,000 sized companies • Proven success resolving issues strategically and creatively for brokers/consultants and their clients • Bachelor's degree or higher preferred • Must adhere to security policies and ensure privacy according to HIPAA • Compliance and regulatory knowledge of product offerings • Ability to travel approximately 3–7 times per year when necessary

🏖️ Benefits

• Health, dental and vision insurances • Retirement savings plan • Paid time off • Health savings account • Flexible spending accounts • Life insurance • Disability insurance • Tuition reimbursement • Commission eligibility for most sales positions • Quarterly or annual bonus eligibility for non-sales roles