Senior Client Success Manager, Advertising

🕒 July 31

🇺🇸 United States – Remote

💵 $125k - $160k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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MyFitnessPal

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🏥 Healthcare

🍽️ Food & Beverage

💼 Consulting

💰 $18M Series A on 2013-08

Healthcare • Food & Beverage • Consulting

MyFitnessPal is a leading nutrition and fitness tracking application designed to help users reach their health and fitness goals. It offers an all-in-one solution for tracking food intake, exercise, and calories. With over 18 million foods in its database, MyFitnessPal allows users to track calories, macros, micronutrients, and more. The app integrates with many fitness devices to sync workouts, weight, and other health metrics. MyFitnessPal's personalized nutrition insights guide users towards building sustainable healthy habits. Available in both a free and premium version, it is praised for its user-friendly interface and effectiveness in helping users achieve weight loss and fitness objectives.

📋 Description

• Develop and maintain strong, long-term relationships with assigned clients • Act as the primary contact to understand clients' business objectives and align advertising solutions • Partner with internal creative, strategy, and media teams for campaign execution • Monitor performance metrics and proactively address issues • Lead the onboarding process for new clients, providing training or support • Identify upsell and cross-sell opportunities based on clients’ evolving needs • Deliver regular campaign performance reports and insights • Represent the voice of the client internally for product development • Drive high levels of client satisfaction and retention through value delivery

🎯 Requirements

• Bachelor's degree in Marketing, Advertising, Communications, or related field • 6-8+ years of experience in client success, account management, or related roles in the advertising or marketing industry • Strong understanding of digital advertising products, including programmatic, social, display, video and native formats • Exceptional interpersonal, presentation, and communication skills • Ability to interpret campaign performance data and translate it into actionable strategies • Proficiency in CRM and project management tools (e.g., Salesforce, Asana) • Detail-oriented with the ability to manage multiple clients and campaigns simultaneously • Preferred Qualifications: Experience working at an advertising agency or media company; Knowledge of advertising platforms (e.g., Google Ads, Meta Ads, DSPs); Comfortable in fast-paced, deadline-driven environments; Experience working with Fortune 500 clients or large-scale ad campaigns; Familiarity with marketing performance metrics and attribution models.

🏖️ Benefits

• Competitive salary and performance-based bonuses • Comprehensive benefits package (health, dental, vision, 401(k), etc.) • Flexible work environment • Opportunities for professional development and career growth • Face-to-Face Connections: Enjoy opportunities to meet and connect with your team members in person. • Flexibility At Its Best: Achieve the work-life balance you deserve with a flexible time-off policy. • Give Back: Volunteer days off to support what matters most to you. • Mentorship Program: Matched with a teammate to help you scale your skills. • Family-Friendly Support: Paid maternity and paternity leave, comprehensive support for fertility-related matters. • Wellness Comes First: Monthly Wellness Allowance for physical and mental well-being. • Celebrate Greatness: Reward and recognition platform for peers. • Elevate Your Health & Fitness: Access to MyFitnessPal Premium. • Unlock Your Potential: Access to virtual learning and development library. • Championing Inclusion: DEI Committee fostering a diverse workplace. • Healthcare Matters: Competitive medical, dental, and vision benefits. • Secure Your Future: Retirement savings program with employer match.