Senior Client Success Manager, Advertising

🕒 July 31

🇺🇸 United States – Remote

💵 $125k - $160k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 36%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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MyFitnessPal

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🍽️ Food & Beverage

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Healthcare • Food & Beverage • Consulting

MyFitnessPal is a leading nutrition and fitness tracking application designed to help users reach their health and fitness goals. It offers an all-in-one solution for tracking food intake, exercise, and calories. With over 18 million foods in its database, MyFitnessPal allows users to track calories, macros, micronutrients, and more. The app integrates with many fitness devices to sync workouts, weight, and other health metrics. MyFitnessPal's personalized nutrition insights guide users towards building sustainable healthy habits. Available in both a free and premium version, it is praised for its user-friendly interface and effectiveness in helping users achieve weight loss and fitness objectives.

📋 Description

• Develop and maintain strong, long-term relationships with assigned advertising clients • Serve as the primary contact to understand client business objectives and align advertising solutions • Partner with creative, strategy, and media teams to ensure timely and accurate campaign execution • Monitor campaign performance metrics, address issues, and optimize efforts • Lead onboarding for new clients, set expectations, and provide training or support • Identify upsell and cross-sell opportunities and collaborate with sales teams on additional services • Deliver campaign performance reports and strategic recommendations supporting client ROI • Represent client feedback internally in product, service, and process development • Drive client satisfaction and retention by delivering value and addressing concerns

🎯 Requirements

• Bachelor's degree in Marketing, Advertising, Communications, or related field • 6-8+ years of experience in client success, account management, or related roles in the advertising or marketing industry • Strong understanding of digital advertising products, including programmatic, social, display, video and native formats • Exceptional interpersonal, presentation, and communication skills • Ability to interpret campaign performance data and translate it into actionable strategies • Proficiency in CRM and project management tools, such as Salesforce and Asana • Ability to manage multiple clients and campaigns simultaneously • Experience working at an advertising agency or media company preferred • Knowledge of advertising platforms such as Google Ads, Meta Ads, and DSPs preferred • Experience with Fortune 500 clients or large-scale ad campaigns preferred • Familiarity with marketing performance metrics and attribution models preferred

🏖️ Benefits

• Competitive salary and performance-based bonuses • Comprehensive benefits package including health, dental, vision, and 401(k) • Flexible work environment • Opportunities for professional development and career growth • Face-to-face team connections and annual company gathering • Flexible time-off policy with Responsible Time Off • 2 volunteer days off per calendar year • Mentorship program • Paid maternity and paternity leave • Comprehensive fertility-related assistance • Monthly Wellness Allowance • Mental health days • Peer reward and recognition platform • MyFitnessPal Premium access • Virtual learning and development library • Training opportunities • Medical, dental, and vision benefits • Retirement savings program with competitive employer match

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