Customer Success Manager

🔥 25 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Storyteller

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

📣 Marketing

💼 Consulting

📦 Logistics

Marketing • Consulting • Logistics

Storyteller is a developer-focused platform that provides embeddable SDKs, APIs and a CMS to add Stories and TikTok-style vertical video feeds to mobile apps and websites. It offers purpose-built native SDKs for iOS, Android, React Native and Web, plus content management, analytics, native ad support and enterprise features (SSO, SLAs, integrations) so companies can accelerate delivery of immersive short-form content and boost user engagement and revenue.

📋 Description

• Own a portfolio of core North America customer accounts • Build strong working relationships with digital, content, marketing, fan engagement, sponsorship, and athletics stakeholders • Understand each customer's goals, season calendar, workflows, and measures of success • Run regular customer check-ins that are useful, structured, and outcome-led • Maintain clear visibility on account health, risks, next steps, and opportunities • Help customers adopt Storyteller effectively across their apps, websites, and content workflows • Translate product usage and engagement data into clear recommendations • Spot under-used features, low adoption, or workflow gaps before they become renewal risks • Help customers plan around key moments such as season launch, playoffs, tournaments, rivalry games, and major campaigns • Share best practices across teams without relying on generic playbooks • Identify expansion opportunities within existing accounts • Understand where Storyteller and our wider suite of new products could support broader customer goals • Surface commercial signals to Sales with useful context and customer insight • Support renewal preparation by keeping account status, value, risks, and stakeholder context clear • Develop confidence in commercial conversations without needing to fully own the sales process • Coordinate with delivery and support teams to make sure customer needs are handled cleanly • Bring product feedback back to the business with enough context to be useful • Keep internal account notes, actions, and risks accurate and current • Escalate issues with judgment, urgency, and a clear view of customer impact • Help improve repeatable CS processes as the team scales

🎯 Requirements

• Have experience in Customer Success, account management, client services, or partnerships • Have worked with sports, media, entertainment, content, digital, or fan engagement teams • Understand how live sport, content calendars, and stakeholder pressure shape customer expectations • Can build trust with customers without needing to be the most senior person in the room • Are organised, responsive, and calm when priorities move quickly • Enjoy learning products deeply enough to have useful customer conversations • Can think commercially and spot opportunities, even if you have not carried a quota • Are curious about how AI can improve your own work and customer outcomes

🏖️ Benefits

• Help teams use modern video and content products around moments fans care about • Work with ambitious sports and media organisations across North America • Join a small, high-trust commercial team with real ownership and visibility • Build valuable strategic account skills while owning your own portfolio • Grow with Storyteller as we expand from a single-product company into a multi-product platform business