Lead Services Specialist – Contract Performance Management

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Switzerland Global Enterprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• Plan / coordinate activities on site of a larger project to fulfill a customer order according to financial / commercial parameters and ensure customer satisfaction • Provide contract administration for assigned proposals and contracts including customer interface, negotiations, preparation, and contract interpretation • Maintain all CSA related documentation (Insurance certificates) • Update and maintain input in the Field Service Portal (FSP), including the Oracle Field Services (OFS) system • Coordinate activities between Installations and Field Services (I&FS), Inspection and Repair Services (I&RS) and GEEPI • Order, track and QC all covered parts and provide support in identifying parts, part numbers and drawings • Provide Technical Information Letter (TIL)’s and Engineering Change Notice (ECN)’s to the owner • Respond to the customer’s technical inquiries • Provide information and support for implementing CM&U’s • Work with the owners Operation and Maintenance (O&M) to optimize reliability and availability in order to increase the facility’s efficiency and profitability • Maintain unit operating history and parts life history • Respond to forced outages • Maintain up-to-date records of Hot Gas Path (HGP) components including fallout rates and refurbishment activities • Track, credit and invoice bonus and LD amounts • Respond to warranty claims • Be responsible for outage scope planning and execution, including closeout oversight, event parts, and repairs planning • Oversee Extra Work, Job Cost Estimator (JCE), policy 6 target setting, and scope management for assigned customers • Be responsible for Quality and EHS oversight on work performed at assigned customer sites

🎯 Requirements

• Bachelor’s degree in engineering from an accredited university or college (OR a High School Diploma / GED with a minimum of 5 years Power Industry experience.) • Minimum of 3 years of experience with field engineering / Gas or Steam turbine maintenance experience • Knowledge and experience within the power industry • Experience planning and executing outages • Familiarity with Contractual Service Agreements • Strong quality background with Black Belt certification • Strong leadership, financial and commercial skills • Knowledge of the Field Service Portal (FSP) systems • Team leader in a dynamic, energetic and proactive environment • Demonstrated communication & organizational skills • Strong interpersonal skills.

🏖️ Benefits

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan • tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off