Lead Services Specialist – Customer Contract Management

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Logo of Switzerland Global Enterprise

Switzerland Global Enterprise

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• Manage storage (BESS) and solar power segment customers, including warranty obligations, service agreements, and spare parts and services orders. • Drive customer satisfaction through effective communication and order management, contract compliance, and meeting expectations with respect to safety, quality, and delivery. • Meet GE business expectations by managing orders plans, safety, quality, schedule, cost, margin, cash flow, and risks. • Communicate goals, deliverables, strategies, risks, and opportunities as required internally within GE. • Collaborate with internal GE functions and business entities to manage service orders and activities. • Protect GE's reputation and technology in the market place. • Promote a diverse and inclusive work environment which encourages employees to achieve excellence in all project and service management metrics.

🎯 Requirements

• Minimum Bachelor's degree (Engineering preferred) OR minimum of 5 years of field service experience • Minimum 3 years of customer management experience (GE experience preferred) • Fluent in the English language; oral and written, technical and commercial • Proven track record of leading multi-cultural teams • Strong interpersonal and influence skills

🏖️ Benefits

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan • tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off

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