Major Correctives Business Operations Leader

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Switzerland Global Enterprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• Lead the NAM Major Correctives Scheduling organization responsible for workforce and project deployment planning • Establish and maintain operating rhythms, governance processes, and business controls supporting major corrective execution • Drive continuous improvement initiatives that improve productivity, customer responsiveness, and operational efficiency • Develop scalable processes supporting business growth and evolving execution models • Oversee scheduling teams responsible for technician, contractor, and project resource deployment • Ensure alignment between customer availability, project readiness, workforce capacity, and execution priorities • Manage prioritization processes for emergent outages, customer escalations, and critical corrective campaigns • Develop forecasting models to optimize labor utilization and minimize downtime • Own customer availability tracking processes across all major corrective programs • Maintain visibility to future execution windows and customer readiness • Partner with Project Management and Customer Support teams to maximize execution opportunities • Identify schedule risks and develop mitigation plans to protect revenue and backlog conversion • Lead the operational response process for customer escalations • Drive rapid issue resolution through cross-functional coordination • Establish escalation governance, reporting, and root cause analysis processes • Provide executive-level updates on critical customer concerns and recovery actions • Oversee invoicing processes ensuring accuracy, timeliness, and compliance with contractual requirements • Partner closely with Finance and Project Management teams to improve cash collection performance • Monitor revenue recognition readiness and identify billing risks • Drive process improvements that reduce invoice cycle time and improve working capital performance • Own Major Correctives operational performance reporting • Develop and maintain executive dashboards, KPI reporting, forecasting tools, and business reviews • Analyze trends in backlog, utilization, productivity, revenue, customer availability, invoicing, and execution performance • Deliver actionable insights that support strategic decision making • Serve as business owner for operational systems supporting Major Correctives execution • Partner with Digital, IT, Finance, and Operations teams to improve system functionality and reporting capabilities • Lead requirements gathering and implementation of new tools, workflows, and automation opportunities • Drive standardization and simplification of business processes across the region

🎯 Requirements

• Bachelor’s Degree from an accredited university or equivalent experience • Minimum 7 years of experience in operations, project management, business operations, scheduling, analytics, or related functions • Demonstrated experience leading teams and driving operational excellence • Strong analytical and financial acumen • Advanced proficiency with Microsoft Excel, Power BI, Tableau, or equivalent analytics tools • Experience managing cross-functional stakeholders and competing priorities • Proven ability to influence without direct authority

🏖️ Benefits

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off