Senior Manager – ServiceNow Platform Architecture, Engineering

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Switzerland Global Enterprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• Own the complete ServiceNow platform lifecycle including multi-year roadmap development, investment prioritization, and alignment with enterprise digital transformation initiatives • Define platform governance frameworks, architectural standards, and development guardrails that balance innovation with stability • Drive platform value realization through metrics, KPIs, and business outcome tracking; demonstrate ROI and cost optimization opportunities • Partner with Enterprise Architecture and business leadership to ensure ServiceNow serves as the system of action for IT and enterprise workflows • Design and evolve scalable, secure, high-availability architecture across all ServiceNow modules with expansion readiness for emerging capabilities (IRM, HRSD, CSM, Enterprise Architecture) • Direct day-to-day platform operations including system maintenance, bi-annual upgrade planning and execution, environment management (DEV/TEST/PROD), and access governance • Lead, mentor, and develop a direct team of ServiceNow developers and administrators, fostering technical growth and career progression • Ensure platform adherence to SOX controls, audit requirements, and regulatory standards through disciplined SDLC practices • Serve as primary executive interface with ServiceNow account teams, implementation partners, and third-party vendors • Identify and prioritize opportunities for automation, AI/ML integration, and workflow optimization beyond core ITSM

🎯 Requirements

• 8-12+ years of ServiceNow platform experience with demonstrated progression from technical contributor to architecture and leadership roles • Deep expertise in ITSM, ITOM, and SPM modules with proven ability to architect and deliver enterprise-scale implementations • Hands-on proficiency in platform administration, scripting (JavaScript, GlideAPI), Flow Designer, and Integration Hub • Strong working knowledge of REST APIs, LDAP, SSO/SAML, and enterprise integration patterns • Experience architecting and governing Common Service Data Model (CSDM) implementations • Demonstrated knowledge of Service Management in large corporations, particularly SACM and Change Management processes • Significant experience working in heterogeneous IT infrastructure environments with various systems, technologies, and platforms • 3+ years managing technical teams with demonstrated success in team development and performance management • Proven track record leading agile delivery teams, managing backlogs, and coordinating cross-functional initiatives • Demonstrated success delivering high-impact programs in heavily matrixed and cross-functional environments • Strong program/project management capabilities with ability to manage multiple concurrent initiatives • Proven ability to proactively identify and remove obstacles while maintaining team accountability • Exceptional stakeholder management and executive communication abilities • Demonstrated ability to translate technical concepts into business value and strategic recommendations • Experience managing vendor relationships, contract negotiations, and partner influence • Strong change management and organizational influence skills across complex, global matrix organizations • Customer-focused approach that evaluates decisions through customer lens and builds strong relationships • Experience implementing and supporting SOX-compliant workflows, controls, and audit processes • Understanding of governance frameworks and ability to balance control with agility • Experience working with Information Security and Compliance teams

🏖️ Benefits

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off