Senior Services Manager – Customer Contract Management

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Switzerland Global Enterprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• Create, own, and continuously improve contract management processes and procedures at the regional level • Design and implement vendor recovery processes and procedures to maximize contractual recoveries from suppliers and subcontractors • Manage and serve as the primary contract owner for key large customers • Lead claim mitigation efforts, identify emerging risks, and manage LD calculations and mitigation strategies across projects, warranty, and service contracts • Provide strategic contractual guidance to teams across projects, services, and transactional business • Support base contract language revisions and support enterprise-wide procedures, playbooks, and frameworks

🎯 Requirements

• Bachelor's degree from an accredited university or college • at least 7 years of experience in operations, commercial, sales, contract management, or project management functions • Significant experience supporting project execution, contracts, and service agreements • Strong oral and written communication skills • Strong interpersonal and leadership skills • Demonstrated ability to analyze and resolve problems • Demonstrated ability to lead programs / projects • Ability to document, plan, market, and execute programs • Established project management skills • Experience with contract claim mitigation, liquidated damages calculations, and risk management • Familiarity with contract lifecycle management, including pre-award, execution, warranty, and services phases

🏖️ Benefits

• medical, dental, vision, and prescription drug coverage • access to Health Coach from GE Vernova, a 24/7 nurse-based resource • access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions • access to Fidelity resources and financial planning consultants • tuition assistance • adoption assistance • paid parental leave • disability benefits • life insurance • 12 paid holidays • permissive time off