Digital Managed Services Consulting Manager, Oracle SCM, Procurement

🔥 10 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $145k - $170k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🛒 Procurement

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Huron

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

🤝 B2B

🏢 Enterprise

💸 Finance

B2B • Enterprise • Finance

Huron Consulting Group is a global consultancy that provides a wide range of services including strategy, operations, advisory, digital, technology, and analytics solutions to various sectors such as healthcare, education, energy, and financial services. Huron helps organizations navigate complex challenges and drive growth through tailored solutions and innovative strategies. The company employs a team of experts dedicated to delivering high-impact solutions that address the unique needs of each client, focusing on areas such as managed services, outsourcing, and leadership development.

📋 Description

• Oversee the end-to-end delivery of managed services to clients in the Supply Chain Management area, ensuring adherence to SLAs, quality standards, and contractual obligations • Monitor service performance metrics, including service uptime, response time, and customer satisfaction, and take proactive measures to address any deviations or issues • Perform dual roles both as an independent performer of the SCM support issues and a team leader • Collaborate with cross functional support teams to ensure timely resolution of incidents and problems affecting managed services • Establish effective incident management and problem-solving processes to minimize service disruptions and mitigate risks • Strategize the implementation and support of new features and best practices for clients • Handle the review analysis sessions, provide roadmap in implementation of new features, support demos and post-go-live support of these enhancements • Support the automation testing of the regression testing for various clients on different cadences • Manage and coach a team of managed services professionals, providing guidance, support, and performance feedback • Continuously assess and improve the efficiency and effectiveness of managed services delivery processes • Manage relationships with external vendors and partners involved in the delivery of managed services • Develop and maintain strong relationships with clients, acting as a trusted advisor and escalation point

🎯 Requirements

• Deep understanding of the administration and maintenance of Oracle SCM Cloud system with minimum 10 years of experience • Strong implementation or support experience in SCM areas like Procurement, Order Management, Inventory, Costing, Advanced Procurement, Manufacturing, Supplier administration • Experience with REDWOOD implementation is a highly desired skill set • Experience working with various integrations (inbound/outbound) Oracle SCM is an asset • Experience working with managed services or working with multiple clients is a strong asset • Experience of implementing with the quarterly release features in the SCM area is highly desirable • Excellent communication and interpersonal skills to build relationships with clients and internal stakeholders • Bachelor's degree in business administration, information technology, or related field (or equivalent experience) • Proven experience in managing a team in a managed services or IT services environment • Experience with ticketing tools such as ServiceNow is a nice to have • Deep understanding of managed services concepts, service level agreements, and ITIL frameworks • ITIL or other relevant certifications are a plus

🏖️ Benefits

• medical, dental, and vision coverage • other wellness programs • 401(k) plan with a generous employer match • employee stock purchase plan • generous Paid Time Off policy • paid parental leave and adoption assistance • free annual health screenings and coaching • ongoing programs recognizing major events in the lives of employees throughout the year