Service Field Operations Leader

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Switzerland Global Enterprise

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1927

🤝 B2B

🛍️ eCommerce

B2B • eCommerce • Export

Switzerland Global Enterprise is a national platform that provides support to companies in Switzerland to promote their products and services in international markets. The organization offers various services including market entry advice, networking opportunities, and information on trade regulations, helping Swiss businesses to successfully expand and thrive globally.

📋 Description

• Provide strategic oversight of field operations in NAM region • Lead and coordinate field service operations to ensure safe, efficient, and high-quality customer support • Oversee field operation managers, field engineers, and technicians • Manage service schedules, support customer satisfaction, and drive operational performance across HVDC, FACTS, ACIS and GIS technologies • Drive operational excellence, safety, and quality while fostering accountability • Mentor team to deliver seamless, value-driven service that strengthens long-term customer relationships and business growth • Participate in customer engagement as primary point of escalation and strategic partner • Cross-functional coordination between Project Management, Engineering, Supply Chain, and Commercial teams • Proactively promote EHS and ensure training as per legal requirements • Maintain resource loading and capacity planning

🎯 Requirements

• Fluent in English and French (desirable) • 5 years of experience as team manager / Prior field operations experience in Services and operations • Strong preference for bachelor's degree in electrical or mechanical Engineering • Work exposure to Transmission and Distribution substation engineering for utilities and renewable energy power plants • Field experience in electrical, mechanical, controls and protection disciplines

🏖️ Benefits

• Medical, dental, vision, and prescription drug coverage • Access to Health Coach from GE Vernova, a 24/7 nurse-based resource • Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services • Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions • Access to Fidelity resources and financial planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability benefits • Life insurance • 12 paid holidays • Permissive time off