Team Lead, IT Systems Operations

🔥 0 minutes ago

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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DriveTime

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🛒 Retail

🚗 Transport

💸 Finance

Retail • Transport • Finance

DriveTime is a prominent automotive retail company focused on revolutionizing the car-buying journey. The company prides itself on providing a transparent pricing approach, eliminating haggling and offering an unparalleled customer service experience. DriveTime operates reconditioning centers to breathe new life into pre-owned vehicles, with comprehensive training and state-of-the-art equipment. The company's operations are streamlined for optimal productivity and customer support, with a dynamic team involved in loan servicing and corporate functions. DriveTime is committed to creating a positive impact by fostering a supportive work environment that values integrity, collaboration, and diverse backgrounds.

📋 Description

• Leading, coaching, and developing a team of IT Associates, Specialists, and Senior Specialists through regular 1:1s, feedback, and structured growth planning • Setting clear expectations, driving accountability, and ensuring ownership of outcomes—not just task completion • Establishing team priorities and translating leadership direction into clear, actionable work plans • Managing day-to-day workload across tickets, incidents, requests, projects, and operational tasks • Monitoring and improving SLA performance through Freshservice, including reporting, review cycles, and continuous improvement • Identifying performance gaps early and addressing them through coaching, documentation, and clear expectations • Owning team KPIs and operational metrics, providing visibility through Smartsheet dashboards • Conducting audits of current processes and building a roadmap to modernize, automate, and streamline operations • Partnering with engineering and automation teams to reduce manual, repetitive work • Standardizing documentation, runbooks, and SOPs to improve consistency and knowledge sharing • Managing team capacity, resource allocation, and workload balancing across competing priorities • Overseeing on-call rotations and ensuring equitable distribution of responsibilities • Serving as the primary point of contact for stakeholders and maintaining strong cross-functional relationships • Communicating status, risks, and priorities clearly to both technical teams and business stakeholders • Driving adoption and continuous improvement of Freshservice and Smartsheet for operational management and reporting

🎯 Requirements

• 5+ years of experience in IT operations, systems administration, or enterprise application support • 2+ years of people management experience leading technical teams • Bachelor’s degree in Information Technology, Business, or a related field preferred; equivalent experience considered • Proven track record of driving process improvement, operational efficiency, and accountability in a technical environment • Experience managing workloads and projects using Smartsheet or similar resource management tools • Familiarity with enterprise platforms such as secure file transfer systems, document management solutions, and business applications • Strong capacity planning, prioritization, and resource management skills • Experience working in cross-functional environments with multiple stakeholders.

🏖️ Benefits

• Work From Home. Feel free to rock the casual wear while still being camera ready. • Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage. • 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few. • Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year. • Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is. • Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities! • Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!