Inbound Customer Service Agent

Job not on LinkedIn

🔥 17 hours ago

🐎 Kentucky, Ohio, +6 more states – Remote

🐎 Kentucky – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote ⛷️ Utah – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GE Appliances, Recreational Living

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1907

🏭 Manufacturing

👥 B2C

🛒 Retail

Manufacturing • B2C • Retail

GE Appliances, Recreational Living, is a leading provider of home and lifestyle appliances. The company offers a wide range of products including refrigerators, ranges, dishwashers, microwaves, washers, dryers, air conditioners, and small appliances like blenders, coffee makers, and more. GE Appliances focuses on delivering innovative and energy-efficient solutions for modern homes, featuring smart technology and sophisticated designs. The company is committed to enhancing everyday living with appliances that combine style and functionality.

📋 Description

• Provide direct support to GE Appliances owners through inbound calls, emails, chats, and written inquiries • Balance customer service and inbound sales while identifying opportunities to upsell products, services, warranties, and memberships • Meet defined sales performance metrics and KPIs • Provide product information and registration support • Handle service, parts, delivery, and dealer-location inquiries • Resolve owner issues through troubleshooting, sales, service, referrals, and minor concessions • Provide limited support to non-GE appliance branded appliance owners • Follow concession guidelines and use GE Appliances contact center systems • Create, update, and retrieve owner records documenting complaints, actions, and resolutions • Provide feedback to Quality and Training to improve training processes and materials • Adhere to safety policies and procedures • Support other parts of the business as directed • Perform other duties as assigned • Complete a 9-week full-time training program followed by the regular assigned shift from the 10th week

🎯 Requirements

• One-year relevant working experience in a customer service or sales environment • Must be a take-charge person and self-starter who takes initiative and follows through to resolve owner issues • In-depth knowledge of processes and procedures • Ability to research, analyze data, and make sound decisions regarding escalated owner matters • Good judgment and professional assistance of owners • High degree of concentration and attention to detail • Excellent verbal, written, and interpersonal skills • Ability to interact with owners at all levels within the organization • Familiarity with web-based systems for troubleshooting and resolution • Ability to navigate multiple systems at once • Ability to effectively work at home • Computer skills including MS Office Suite and navigating multiple systems and screens • Dedicated, quiet, distraction-free work area spacious enough for ASI-provided equipment • Local internet provider and ethernet connection; satellite, prepaid, and DSL connections are not allowed • Internet speed requirements: ping 50 Mbps or lower, download 50 Mbps or higher, upload 15 Mbps or higher • Commitment to all training days is mandatory; no absences permitted during training • Must be available to work any shift between 7am and 7pm CST due to twice-yearly shift bids

🏖️ Benefits

• Paid on-the-job training and mentoring • Work-from-home opportunity (equipment provided) • No weekend shifts • Paid time off • Medical, dental, vision, and prescription benefits eligibility on day one of employment • 401(k) program with company match • Short-term and long-term disability • Life insurance • Appliance discount program • Tuition reimbursement • Gym membership reimbursement • Career growth opportunities • Incentives based on your quality scores • Paid weekly