Surgery Field Service Engineer

🔥 2 hours ago

⚔️ Virginia – Remote

⚔️ Virginia – Remote

💵 $66.6k - $99.8k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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GE HealthCare

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1892

🏥 Healthcare

💊 Pharmaceuticals

Healthcare • Medical Technology • Pharmaceuticals

GE HealthCare is a leader in precision care, dedicated to providing innovative technologies and integrated solutions that enhance healthcare services. As a stand-alone company, it focuses on imaging, ultrasound, and healthcare IT, empowering clinicians and improving patient outcomes through advanced medical technologies and personalized care solutions. With a significant investment in research and development, GE HealthCare aims to transform healthcare by making hospitals more efficient and therapies more precise.

📋 Description

• Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients • Perform troubleshooting and basic service repairs on customer equipment • Assist more experienced field engineers with equipment installations and more complex repairs • Proactively engage with other team members to ensure appropriate solution for the customer • Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction • Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts • Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently • Utilize the GEHC escalation process as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues

🎯 Requirements

• Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment • Or high school diploma/GED and 4 years of relevant experience • Or a graduate of the GEHC Apprentice Program • Must have and maintain a valid Driver’s License • Experience with Web applications as well as Microsoft suite of products • Legal authorization to work in the U.S. is required • Ability to be available after hours and/or work a rotating on-call schedule including weekends • Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction

🏖️ Benefits

• medical • dental • vision • paid time off • 401(k) plan with employee and company contribution opportunities • life insurance • disability insurance • accident insurance • tuition reimbursement