Bilingual Customer Service Representative – Spanish/English

🔥 6 minutes ago

🐊 Florida, Tennessee – Remote

🐊 Florida – Remote 🎸 Tennessee – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Genesco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1924

🛒 Retail

👗 Fashion

🛍️ eCommerce

💰 $56.4M Post-IPO Debt on 2009-05

Retail • Fashion • eCommerce

Genesco is a footwear focused specialty retailer and branded company with more than 1,400 stores across the U. S. , Canada, the U. K. , and Republic of Ireland. The company offers a diverse portfolio of footwear brands, including Johnston & Murphy, Levi's, and Dockers, and emphasizes an omnichannel approach with significant digital revenue. Genesco is committed to sustainable business practices and community outreach, celebrating diversity and ethical governance.

📋 Description

• Communicate with customers via phone, chat, SMS, and email regarding orders, promotions, shipments, product details, and returns • Foster customer relationships to enhance retention and loyalty • Work cross-functionally with internal teams to ensure a seamless customer experience • Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance • Uphold company values and deliver outstanding service as a brand ambassador • Apply coaching, feedback, and training to enhance performance and customer satisfaction • Ensure the security and privacy of customer information • Perform additional duties as required to support business operations

🎯 Requirements

• High school diploma or GED • 1-2 years of customer service or retail experience preferred • Strong verbal, written, and interpersonal communication skills • Ability to thrive in a fast-paced, dynamic environment while meeting performance expectations • Proficiency in learning and using new software applications • Excellent problem-solving and conflict resolution skills • Strong attention to detail and ability to multitask effectively • Reliable attendance and willingness to work a flexible schedule, including performance-based schedule bidding • Fluent in English with strong typing skills (must meet minimum words-per-minute requirement) • Bilingual proficiency in Spanish • Dedicated, secure, quiet, and distraction-free home workspace • Desktop or laptop with SSD, Intel i5/i7 or AMD Ryzen 5/7 processor, 4+ cores, and latest operating system • Minimum 16 GB RAM • Two functional monitors • USB/USB-C or fully charged Bluetooth headset • Integrated or external webcam • External mouse • Wi-Fi-capable cell phone and charger • Wired Ethernet connection only; public Wi-Fi not allowed • Internet speed of at least 50 Mbps download and 5 Mbps upload • Must pass the official system test using Google Chrome • Devices must remain charged at all times • Applicant is responsible for equipment and internet access, subject to onboarding verification

🏖️ Benefits

• 40% off employee discount at all Genesco retail locations and online • Advancement opportunities within the first 6 months of employment • Weekly pay • Dental, Life, Medical, and Vision coverage and insurance • 401K Contribution program • Journeys and Genesco Scholarship programs • Tuition and Student Loan Repayment assistance • Employee Assistance – Mental Health, Financial Planning, and Legal Advice