Senior Program Manager, HR Transformation Office

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🔥 0 minutes ago

🌽 Illinois, North Carolina, +1 more states – Remote

🌽 Illinois – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $108.4k - $190.6k / year

⏰ Full Time

🟠 Senior

📋 Administrative Assistant

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

Artificial Intelligence • SaaS • Telecommunications

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Own the end-to-end program structure, governance model, and operating cadence to ensure alignment, transparency, and execution across HR transformation initiatives • Drive integrated program planning across multiple workstreams, ensuring milestones, dependencies, risks, and decisions are actively managed to deliver business outcomes • Lead cross functional alignment by partnering with HR, HRIS, IT, ServiceNow, and workflow teams to ensure coordinated execution and adoption • Embed change management strategies into program execution to improve stakeholder engagement, readiness, training effectiveness, and sustained adoption • Establish and track success metrics, including adoption rates, operational performance, and business impact, to demonstrate program value • Enable informed decision making by facilitating governance forums, managing escalation paths, and ensuring stakeholders have clear visibility into progress and risks • Drive accountability across workstreams by tracking commitments, ownership, timelines, and follow through on key actions and decisions • Deliver executive level communications that synthesize complex program data into clear insights, risks, and recommendations • Identify and mitigate risks, dependencies, and adoption barriers that could impact delivery timelines or business outcomes • Advance program management practices by standardizing tools, improving reporting frameworks, and applying lessons learned to increase efficiency and scalability

🎯 Requirements

• Bachelor’s degree or equivalent experience in business, human resources, operations, program management, organizational transformation, or a related field • 5 to 8 years of experience leading complex, cross functional programs in a global technology, SaaS, enterprise, HR, or shared services environment • Demonstrated ability to translate strategic priorities into structured program plans, governance models, and execution frameworks • Strong experience integrating change management practices, including communications, readiness planning, training coordination, and adoption measurement • Proven track record managing dependencies, risks, issues, decisions, and stakeholder communications across multiple workstreams • Ability to influence senior stakeholders and facilitate decision making without direct authority • Excellent communication and presentation skills, with the ability to convey complex information clearly to executive and cross-functional audiences • Experience using program management tools such as Smartsheet, Asana, Jira, Microsoft Project, SharePoint, Teams, or similar platforms

🏖️ Benefits

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments