ServiceNow Technical Automation Architect

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $123.3k - $216.7k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Software Development Engineer in Test (SDET)

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Genesys

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1990

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

Genesys is a leading provider of AI-powered experience orchestration solutions designed to deliver personalized experiences at scale. Their offerings include comprehensive contact center software, workforce engagement management solutions, and an open platform with cloud architecture. Genesys Cloud CX and EX platforms optimize both customer and employee experiences using intelligent automation and embedded AI, allowing seamless engagement across any channel. With a focus on various industries including banking, healthcare, retail, insurance, and government, Genesys assists organizations in transforming customer and employee interaction landscapes. Additionally, their AppFoundry Marketplace offers pre-integrated applications to extend platform functionalities.

📋 Description

• Own the end-to-end technical architecture for ServiceNow automation and GenAI initiatives • Translate business opportunities into secure, scalable solutions that reduce manual effort and improve service delivery • Drive enterprise adoption of GenAI by identifying high-value use cases and moving concepts into production • Establish metrics demonstrating GenAI adoption and business value • Enable developers, business systems analysts, and architects to use Claude, Cursor, GPT, prompting, agents, and reusable AI patterns • Design scalable process automation using ServiceNow Flow Designer, scripting, IntegrationHub, Now Assist, AI agents, and related platform capabilities • Transform platform delivery through AI-assisted development, code review, automated test generation, documentation, CI/CD, UAT, and Automated Test Framework practices • Architect and support integrations connecting AI tools and enterprise applications with ServiceNow through REST APIs, MCP servers, IntegrationHub, and other integration patterns • Establish governance and guardrails for responsible AI use with Security, Legal, Architecture, and platform stakeholders • Evaluate emerging GenAI technologies and ServiceNow AI capabilities and influence build-versus-adopt decisions • Automate triage, health checks, monitoring, and support workflows • Diagnose complex automation, integration, AI output, and pipeline failures and implement preventive improvements • Maintain reusable architecture patterns, technical standards, runbooks, and documentation

🎯 Requirements

• Deep technical expertise with the ServiceNow platform and its modules, including JavaScript scripting, scoped applications, Flow Designer, IntegrationHub, Now Assist, and Automated Test Framework • Strong software development expertise in JavaScript and proficiency in at least one additional programming language, such as Python • Hands-on experience designing and implementing GenAI-enabled automation using Claude, Cursor, and GPT • Strong knowledge of prompt engineering, agent design, and Model Context Protocol (MCP) • Demonstrated experience designing scalable automation architectures across enterprise workflows, platforms, or shared services environments • Strong background in CI/CD, source control, automated testing, release automation, and modern software engineering practices • Advanced experience designing and supporting REST API integrations, including authentication, error handling, retries, monitoring, observability, and integration security practices • Working knowledge of Okta and identity and access management concepts relevant to enterprise integrations • Demonstrated ability to troubleshoot complex automation, AI, integration, and delivery pipeline failures, identify root causes, and design sustainable corrective actions • Strong communication and stakeholder management skills, with the ability to explain AI and technical architecture to non-technical audiences and influence adoption across technical and business teams • Experience establishing technical standards, reusable architecture patterns, governance practices, or guardrails for enterprise platforms and emerging technologies • Experience integrating or supporting Genesys Cloud within an enterprise technology ecosystem • ServiceNow certifications such as Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS) preferred • Experience implementing ServiceNow AI capabilities, including Now Assist or agentic automation • Experience operating within a federated, global, or shared services technology model • Proven track record of introducing and scaling new technologies across a large enterprise organization

🏖️ Benefits

• Medical, Dental, and Vision Insurance • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments • Paid volunteer time • August Free Fridays • Well-being resources • Regionally tailored programs for employees and their families • Mentorship, learning programs, leadership development and education support

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